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ENnut

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    Sorry, we’re having some trouble loading Evernote Web. Try reloading the page.

    in Web Client Issues

    Posted

    EN is still not working on Firefox for me (and it works on Chrome, same machine). Out of curiosity I looked at the html of the error page and I've pasted it below with hope that you guys that are smarter than me could provide some intel. I replaced the sensitive info. Note that EN thinks the userAgent is Edge (last script at the bottom, in bold). Really interesting (concerning?) is that where I've written RANDOMEMAIL@SOMETHING.COM...those are emails from people I regularly communicate with, but some of those addresses ARE NOT in my EN!

     

    <!doctype html><html style="height:100%;width:100%;overflow:hidden"><head><meta charset="UTF-8"><meta name="referrer" content="strict-origin-when-cross-origin"><meta http-equiv="Content-Security-Policy" content="default-src 'self' 'unsafe-inline' 'unsafe-eval' data: blob: *.evernote.com *.spidersense.bendingspoons.com spidersense.bendingspoons.com *.google.com *.googleapis.com *.google-analytics.com *.gstatic.com *.doubleclick.net *.appspot.com *.m-stable.test.enops.net *.m-stable.dev.enops.net www.datadoghq-browser-agent.com browser-http-intake.logs.datadoghq.com logs.browser-intake-datadoghq.com api.iterable.com wss://*.m-stable.test.enops.net wss://*.m-stable.dev.enops.net *.ingest.sentry.io *.mockapi.io;"><link rel="Shortcut Icon" href="/favicon.ico?v2" type="image/x-icon"/><title>Evernote Web</title><script id="baseEmbed" type="application/json">{"baseUrl":"https://www.evernote.com","userSlotUrlPrefix":"","user":"{\"1\":{\"i32\":13570},\"2\":{\"str\":\"MY-EN-USERNAME\"},\"3\":{\"str\":\"EVERNOTEEMAIL@SOMETHING.COM\"},\"4\":{\"str\":\"MYFIRSTNAME MYLASTNAME\"},\"6\":{\"str\":\"America/Chicago\"},\"7\":{\"i32\":3},\"9\":{\"i64\":1206113246000},\"10\":{\"i64\":1710169666000},\"13\":{\"tf\":1},\"14\":{\"str\":\"s1\"},\"15\":{\"rec\":{\"5\":{\"lst\":[\"str\",6,\"clarifi\",\"eye-fi\",\"webclipper\",\"pdfsearch\",\"blackberry\",\"filesync\"]},\"6\":{\"str\":\"MY EVERNOTE EMAIL ADDRESS\"},\"7\":{\"lst\":[\"str\",10,\"MY EVERNOTE EMAIL ADDRESS\",\"RANDOMEMAIL@SOMETHING.COM\",\"MYEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\",\"RANDOMEMAIL@SOMETHING.COM\"]},\"14\":{\"str\":\"*user invite\"},\"15\":{\"i64\":1711565177000},\"16\":{\"i32\":1},\"20\":{\"str\":\"en\"},\"22\":{\"tf\":1},\"26\":{\"str\":\"en\"},\"33\":{\"tf\":0},\"34\":{\"i32\":2},\"35\":{\"i64\":1710169666000},\"36\":{\"i64\":1674160370000},\"39\":{\"tf\":1}}},\"16\":{\"rec\":{\"1\":{\"i64\":21474836480},\"2\":{\"i64\":1714719600000},\"3\":{\"i64\":21474836480},\"4\":{\"i32\":2},\"5\":{\"str\":\"4715735139219695\"},\"6\":{\"str\":\"BILLY\"},\"7\":{\"i64\":1573513612000},\"8\":{\"str\":\"premium-1year\"},\"9\":{\"i64\":1573513922000},\"12\":{\"i64\":1605136012000},\"13\":{\"i64\":1573600305000},\"14\":{\"i64\":1712151635000},\"16\":{\"str\":\"2815571756162071\"},\"17\":{\"i64\":1573513906000},\"18\":{\"str\":\"USD\"},\"19\":{\"i32\":6999},\"23\":{\"i32\":0},\"25\":{\"i32\":0}}},\"17\":{\"rec\":{\"1\":{\"i64\":1712760877052},\"2\":{\"tf\":1},\"3\":{\"tf\":1},\"5\":{\"tf\":0},\"6\":{\"tf\":0},\"7\":{\"tf\":0},\"8\":{\"tf\":0},\"11\":{\"tf\":0}}},\"19\":{\"str\":\"URL-TO-MY-EVERNOTE-AVATAR\"},\"20\":{\"i64\":0},\"21\":{\"i32\":3},\"22\":{\"rec\":{\"1\":{\"i32\":200},\"2\":{\"i64\":209715200},\"3\":{\"i64\":209715200},\"4\":{\"i32\":1000},\"5\":{\"i64\":21474836480},\"6\":{\"i32\":100000},\"7\":{\"i32\":1000},\"8\":{\"i32\":100000},\"9\":{\"i32\":100},\"10\":{\"i32\":100},\"11\":{\"i32\":1000},\"12\":{\"i32\":2147483647},\"13\":{\"i32\":2147483647},\"14\":{\"i32\":0},\"15\":{\"i32\":10000}}},\"23\":{\"rec\":{\"1\":{\"i64\":1712760877052},\"2\":{\"tf\":1},\"3\":{\"tf\":1},\"5\":{\"tf\":0},\"6\":{\"tf\":0},\"7\":{\"set\":[\"i32\",2,2,3]},\"8\":{\"str\":\"premium-1year\"},\"9\":{\"i64\":1744296877052},\"10\":{\"tf\":0}}},\"24\":{\"rec\":{\"1\":{\"tf\":1},\"2\":{\"tf\":0},\"3\":{\"i64\":1469725729000}}},\"25\":{\"tf\":0},\"26\":{\"i32\":30}}","COMM_ENGINE_URL":"https://cdn2.evernote.com/commEngine.html","COMM_ENGINE_URL_ENABLED":true,"REPACKAGING_ENABLED":true,"SERVICE_BASE_URL":"https://www.evernote.com","CALENDAR_INTEGRATION_MVP":false,"CALENDAR_ACCOUNTS_QUERIES_POLLING_REMOVAL_V2":true,"USER_CREATED_AFTER_SPACES_GA":false,"RTE_ENABLED":false,"ITERABLE_IN_APP_BORON_WIN_ENABLED":false,"ITERABLE_IN_APP_ION_ENABLED":false,"ITERABLE_IN_APP_BORON_LINUX_API_KEY":"be2604878be84071aa7f3830cc3d9fc8","USERID":XXXXX,"CE_LOG_LEVEL":"OFF","TSD_TIMING_DELAY":-1,"ITERABLE_IN_APP_BORON_LINUX_ENABLED":false,"RECURRING_TASKS_BETA_ENABLED":false,"ITERABLE_IN_APP_ION_API_KEY":"1e72ea43a8d8418c9acf019710d3fc9d","ITERABLE_IN_APP_BORON_MAC_ENABLED":false,"TEMPLATES_ENABLED":true,"SEARCH_V4_ENABLED":false,"MAESTRO_UPGRADE":true,"DASHBOARDS_ENABLED":true,"NEW_USER_FREE_TRIAL_PROMO_CODE":"86fe54e944118fc779bacb7705f6bb40","ITERABLE_ION_API_KEY":"1e72ea43a8d8418c9acf019710d3fc9d","ORION_WINBACK_PROMO_CODE":"4zqdfxs3yetrx5z","EXPERIMENTS_SERVICE_ENABLED":true,"WORKCHAT_ENABLED":false,"ITERABLE_BORON_API_KEY":"d1bc896b6c3d4813b148d6456a8ab5ba","ITERABLE_DATADOG_LOG_ENABLED":false,"COMM_ENGINE_RETRY_ATTEMPTS":5,"INK_SKITCH_ENABLED":false,"RESIZABLE_NAV_BAR_ENABLED":false,"TASKS_2020_ENABLED":false,"RTS_CLIENT_API_KEY":"AIzaSyBymISfriZwvTtDsyLEieQwjRiZx2QdpJQ","HOME_2020":false,"MULTIAUTH_ACCOUNT_SWITCHER_ENABLED":false,"BOB_SEPARATION_ENABLED":false,"EXPERIMENTS_QA_TOOL_ENABLED":false,"ITERABLE_IN_APP_BORON_MAC_API_KEY":"d1bc896b6c3d4813b148d6456a8ab5ba","BOARD_VIEW_SYNC_INTERVAL":5000,"CALENDAR_DEFAULT_NOTEBOOK_FEATURE_ENABLED":false,"CHINA_SERVICE":false,"REMINDERS_ENABLED":true,"COMM_ENGINE_ENABLED":true,"BOARD_VIEW_ENABLED":false,"UP_SYNC_DISABLED":false,"ITERABLE_ION_ENABLED":false,"ITERABLE_IN_APP_BORON_WIN_API_KEY":"4dce8eb2fe3e427da365378c79bd6306","RTS_CLIENT_API_PROJECT_ID":"en-production-firestore","STATIC_CONFIGS":{"QUICK_SWITCHER_ENABLED":true},"ITERABLE_BORON_ENABLED":false,"IS_EVERNOTER":false}</script><script defer="defer" src="https://web.desktop.evernote.com/builds/next_20240405130859/main/1992.a0cf6d4de00b7157d111.js"></script><script defer="defer" src="https://web.desktop.evernote.com/builds/next_20240405130859/main/main.babc46038050f3b3db6a.js"></script></head><body style="height:100%;width:100%"><div id="root" style="height:100%;width:100%"></div><div id="contextMenuPortal"></div></body><script>window.navigator.userAgent.indexOf("Edge")>-1&&window.location.assign(window.location.origin+"/WebClientUnsupportedBrowser.action")</script></html>

    After Logging In, There is a "Sorry, we’re having some trouble loading Evernote Web." and i tried Reloading it's still error

    in Web Client Issues

    Posted

    32 minutes ago, PinkElephant said:

    I run EN on Safari and Firefox. I never encounter this problem.

    This speaks against an EN problem. Networking issue can be local, or with the ISPs network. We had for example some posts maybe 2 weeks ago that were all related to Comcast as ISP.

    You can try to setup a personal hotspot with your phone, and connect your PC to it. Or if available use a VPN to exclude your ISPs influence. A notebook can be taken to a public WiFi as well to find out if access works from there. This is not meant for permanent use, but to isolate the problem.

    EN works fine in Chrome on same machine. Hotspotted via my iPhone and get same thing: works in Chrome but not in Firefox. I also tried changing DNS per other threads discussing this same issue and no luck: works in Chrome but not in Firefox. I was getting this error maybe a month ago and after 4 or 5 days EN mysteriously started working again in Firefox. Not any more :(

    Note history window on web client with new UI is barely usable

    in Evernote General Discussions

    Posted

    Received a response from Support today:

     

    Hello,
     
    Thank you for getting back to us.
     
    We're truly sorry to hear that the troubleshooting steps we provided didn't help.
     
    We understand how frustrating it can be when something isn't working as expected, and we sincerely apologize for any inconvenience this has caused you.
     
    Rest assured, your concern has been noted and reported to our developers. While we may not have an immediate solution at hand, please know that we're working hard to prevent any such issues from arising in the future. Enhancing the user experience of Evernote remains a top priority for us.
     
    We truly appreciate your patience and understanding as we work through this. Your feedback is invaluable to us as it helps us improve our product and provide a better experience for all our users.
     
    If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
     
    Warm regards,

    Evernote Support Team

    • Thanks 1
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