I have to post this to get attention from the Evernote Support Team.
My situation is that I suddenly received an invoice from Evernote for the 2024 subscription fee but I never used it since my first subscription. I soon realized I have been paying $500+ for 2 years. I checked the refund policy and it says: "For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment."
I requested refund (ticket id: #3871871) at April 15, the same day I paid the 2024 annual subscription fee. However, the Evernote Support Team refused to refund me. Their answer is: "You signed up for an annual subscription on 15 April 2023 and it renewed on 15 April 2024. Therefore, in accordance with our Refund Policy, we regret to confirm that we won't be able to issue a refund for this charge. For any future reference, please note that subscriptions should be canceled prior to the renewal date to avoid unwanted renewals."
This is totally ridiculous, unfair and wrong. I asked several questions in the request since their last reply 4 days ago, no one replied so far.
Evernote is violating my rights as a customer and probably breaking a law.