mrdouglasburnett

Via the contact form: https://help.evernote.com/hc/en-us/articles/22644890823315-Two-step-verification-issues https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true&guest=true&guest=true&guest=true I uploaded all requested documents and just got an email repeating the steps in the first link. No support ticket. I replied several times to such email but did not get any reply.

Sorry, but you guys charge over 100 dollars for your subscription, and one can't await an answer from customer support within three (!!!) weeks?! You should overthink your business model because I'm canceling for sure.

How long does it take to get an answer from the support? I contacted them two weeks ago and have not yet gotten a single response or a ticket, just an automatic email regarding steps to be taken with respect to the 2FA reset. I provided all the required data, and it is really frustrating as I cannot access my account anymore...

Hi, A few weeks ago, I realized that Evernote had only supported authenticator apps for login for some time, so I turned off SMS verification. Therefore, I needed help logging in to new devices. Two weeks ago, I contacted customer support via the form and provided all the required information. Despite various follow-ups, I have not yet received a single answer, which is totally unacceptable. I'm paying 100 bucks for this and cannot even use it anymore. More than disappointing...