thomas lawhun

Thank you for all the help! I've started the refund process with Apple. Hopefully this gets resolved soon.

I recently decided to upgrade to Professional from the Personal plan. Evernote recommended me do this through my iOS device. After I paid around $180 (including taxes), my account never reflected the upgrade. I did some troubleshooting, such as logging off and on both my devices and Evernote. Nothing worked. I created a ticket and was contacted by one of their customer service reps. Long story short, she canceled my personal subscription and gave me a 100% discount code link. I went to use the link, but it won't take any forms of payment. Now I'm without any subscription. I've reached out several times, but no response. It's frustrating because I love the services provided, but I can't even use it anymore without upgrading again. I'm not paying more money for something I can't use. Does anyone know any different ways to contact Customer Service, other than creating a ticket and waiting???