EvernoteProblems2

@gazumped and anyone else that helped me along the way. it took almost 4 months and direct messages to the CEO and founders of Bending Spoon, but i finally have my account back. Unbelievable situation. Another lesson in life to 1) never trust anybody and 2) make sure you know the multiple ways (or only one way) that you can access your account custodianed by someone else (never would have imagined an account of what i understood was a legit enterprise company could have been orphaned so easily and thats my mistake but cost me a ton of time, heartached and grief).

hopefully im not in another 45 day waiting period. no clue how they can "remain at my disposal" when there's no way to communicate to them other than just submit another ticket and hope someone gets to it.

Thank you so much! what an absurd situation to be in and im going to have to do a chargeback for the 2nd account they made me purchase as they havent responded at all on the refund in 2 months now (whole process has been almost 4 months). Praying we're almost there I messaged the founders and ceo etc of bending spoons as well

@gazumped Thanks so much @gazumped for the escalation. i have another one to escalate at your convenience. #3845216 As a quick update PRAISE THE LORD I RECEIVED A MESSAGE THIS MORNING This is the fist message i've ever received in the last 4 months or so from what appears to be a human. We actually got almost there and then they disappeared again. FOr referfence, here's the email: Hello John, Thanks for your patience. We confirm that the details you provided match the ones on file with your former Evernote account yyy@yyy.com. Therefore, we'd be pleased to proceed with changing your email address to xxx@XXX.com. However, since this account is already registered as you recently created a different account under this address, we kindly ask you to log in using xxx@xxx.com and change the email address to a different one. This way, the account would be freed up. You may follow the steps highlighted here: Change your account login email address. Please let us know once you've changed the address so that we can proceed. We remain at your disposal if you need further assistance. Kind regards, Evernote Support Team So then theres always a few problems. "we remain at your disposal if you need further assistance" yet if you reply to that email it bounces. I cant find a way to update the original ticket so always have to create a new ticket and reference the original ticket. Lastly, while agreed with all that my email should have been correct, i actually thought it was also tied to my phone and had no idea my email was even that particular email. I was shocked their process basically ends in a NULL POINTER EXCEPTION and would think countless people would have an issue with this especially if they change jobs etc. I had no idea there was only one way for them to contact me since ever other app i use in 2024 has 2FA and can reset the code via an sms etc. That said, the pitiful customer service thus far is maybe a clear indicator i shouldnt be surprised. I've now also filed a tax extension as well but thats a far far far far second to my heart data thats neatly tucked away in the cloud somewhere that, although i have my email and correct \assword, i cant access We're almost there or so i think. Not sure how to contact them other than hopefully escalting that new ticket i created this morning immediately when i received their email after changing the email address tied to the new evernote account but it's been 15 hours and no response yet so maybe tomorrow. @gazumped i apprecitae your assisstance in upgrading that ticket #3845216 at your convenience. that does seem to be most helpful! I've also started backing up all my other cloud services that i pay to store in the cloud because well, i guess this unthinkable thing could happen.

@gazumped gazumped can you please escalate ticket #3845216 I'm almost 4 months into this process with Evernote and have yet to receive a response other than autogetnerated stuff. I created the shared ticket with the ip address and payment information. no response. What is the name of the company that owns evernote now? Does anyone have any phone numbers? All my business tax information in addition to the health information that no one cares about is locked up in this account pointing to an old work email address. Beyond desperate here but thankful to still be alive. Having to pay for additinal medical exams because the results i needed are locked away. Can't file taxes due to data about my business stored safely in the cloud in evernote. I thought my phone was tied to this account. Cant believe all this time all they had was an email address that of coures could be easily orphaned. Never imagined ever that they wouldnt have a process to resolve that. At the moment health and business are pretty much f'd thanks to evernote, PLEASE GOD SOMEBODY HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The new ticket i created is 3826678 about how do i respond to evernote that i've done what they asked and have proven it is my password but i cant get an email sent to me at the old email address. Can you please flag / upgrade this ticket for a potentially faster response?

Thank you so much for flagging my ticket. I received my first response TODAY in 7 weeks. Not that it matters but the issue is not having the appoitnment, the issue is the data to be reviewed in the appointment that was collected over 60 days. I dont have that data as it's in evernote which previously was "always available to me" and therefore the only other option is to do the 60 day collection again. That's way too much info and doesnt matter but is why the situation is critical. That said, I received an email today finally. Here is what it said: I then went to login using the password which i know and is correct because it "is" my account. I then got this response on the website logging in: I then emailed them because THIS IS PROGRESS but as i dont have that email access I'm still stuck. When i emailed support-webform@evernote.com i got this bounced email so now im stuck again. Now what do i do? I dont have a way to respond to them? I'll create another ticket linking to this post but if anyone has any suggestions, it would be greatly appreciated. I believe we are almost there!

will do. it's kinda my only option

I created a ticket. I got no ticket number just a message that says the following: We are currently restructuring the Evernote Customer Support department to ensure we can deliver a better service to you and all our customers. Some delay in response time is expected. We apologize for the inconvenience.