EvernoteProblems

Could someone please flag the latest ticket i have created? 3830747 we were making great progress. I created the SHARED NOTE with all the information they requested 7 days ago and have received no repsponse since. thank you! we're almost there i think. I'm desperatrely waiting to schedule this cardiology appointment and just need the access setup ot the new email that i have access to.

I am desperate! I have been waiting 7 weeks for a response on any of these tickest. My email was orphaned apparently with a security upgrade. account is tied to a work email that i no longer have acccess to as i have a new job. IVE ALREADY CANCELLED MY CARDIOLOGY APPOINTMENT AND NEED THE DATA COLLECTED THAT I STORED IN EVERNOTE and since i dont have accecss to it i mya have to go through another 6 weeks of tests to recollect the data. PLEASE GOD SOMEONE HELP ME!!!!!!! Here are 2 of the tickets 3807996 3825887 I've dm'd several of the 5 starts to upgarde and get direct help. This is easy to fix. i have the user name and password. THe link to re-set is being sent to the orphaned email address. I just need someone to contact me I've contacted countless times @evernote @evernotehelps ZERO RESPONES IN 2 MONTHS!!!!!! PLEASE SOMEONE HELP ME!!!!! I DONT KNOW WHAT TO DO. THIS DATA IS IN THE CLOUD AT EVERNOTE AND THATS THE ONLY PLACE IT IS STORED

so far ive been able to dm the ones i found in this thread and scouring the board for others. I CANT WAIT ANY LONGER WITH THIS HEART ISSUE I think ive been plenty patient waiting now 7 weeks. This is an easy issue to fix for Evernote. I just need to be contacted by someone. @Dave-in-Decatur@PinkElephant@gazumped@agsteele

unfortuantely it's been many years and i doubt they will create an account for me with that email address. My attempts to get them to do so have said it would bypass their change control process and is not an option.

PINKELEPHANT i dm'd you and am in the process of dm'ing every 5* i can find. here are 2 tickets 3807996 3825887 My health information for the appoitnment i canceled is in evernote and i have zero response in 7 weeks. we are going to the media and reaching out to evernote directly but that will be slower. PLEASE SOMEONE HELP ME!!!!! This is a life on the line!

Someone earlier said they were upgrading the ticket and ostensibly worked for Evernote. Worst customer support i've ever experienced. I canceled my medical appointment as i dont have access to the info i have locked up in evernote as a result of their incompetence. Lawyers now getting involved. What the *****!

I wonder what evernote does when the "reset password" email bounces? I would assume that is what happens when it attempts to send the email to the orphaned email address.

Yes but when i try "forgot password" it sends me to an email address of a former employer i havent worked at in 4 years. This has now become more dire as I have a medical appoitnment on Wednesady with some medical logs in this account as well that I dont have access to. Why would the account have gotten "suspended"? I havent changed or used the password in months / years. Everyone just randomly shut down around december 15th or so. I'm assuming because of the two factor authentication change that was forced upon me. I have the password. I know the password. I just cant log in and i cant get to an email that is sent to an email address of an employer i had 4 years ago (which is why i originally had this account but didnt realize it was tied to that email address until whatever happened in December happened). SOMEONE PLEASE HELP! this medical problem is now going to be a huge deal if i cant get access to the information i have stored in my evernote.

oh no. so the "chat" button on the evernote website doesnt work anymore? thats weird then that it's still displayed there as if it works.

Thank you. At least that gives me a chance. this is now becoming a desperate situation. Tax season is coming and several logged expenses are stored "in the cloud" etc. Is there a way to chat with someone? Cant imagine im the only person that has ever had this issue. Crazy to think im locked out of an account i have a password for and after a month havent had a single response from the company im paying.

That would be amazing. ive been waiting almost a month in a couple days from the original ticket. Here's the second ticket i submitted since i never got a number for the first ticket - #3807996 This is such a bizarre situation. I have my password and somehow my account is locked. and there's no backup way to unlock it like every other account i have. I just need someone to flip the bit on my account so i can log back in with the password that i have and then change the email address etc.

is there no other way to contact this company? absolutely absurd. i have over a decade of contracts etc locked up in an account and zero customer support. do employees view this site? does anyone man the twitter? does anyone respond to weeks old trouble tickets? i thought this was a reputable company. lmao. what a fkn joke

that could be. in the end i just need help getting my access back. im unable to do that given it says my account is locked when i type in the password for that account.

also no messages to their twitter account have been responded to. unbelievable.

Nothing in spam. Also no response at all yet. been a coupjle weeks. This is starting to become a desperate situation. horrific customer service from a near decade Customer here. Do people that work at evernote respond on this board? what other options do i have to contact them? spent a lot of time on their site and can find no other way to contact them. No clue why they randomly locked my account but all my business info is in there that i soon will desperately need access to again. So much for "safely" storing things in the cloud where it's always available.