carlpedler

Yeah you’r right. Sorry @PinkElephant i apologise also. My bad. xxx

I don’t mind auto renew and if I wasn’t in a pinch I may have let it slide, but I’m not so it mattered and yes I think it’s wrong to double the price and still go with an auto renew. Auto renew is fine so long as you don’t jack the price and added to that the frustration and messing around to get it sorted: yes I also think that is wrong and yes plenty of companies do it: that isn’t justification. It’s something like subscription by submission i.e I can be arsed with a two hour mess around so I’ll give up. My disability makes this effort much more difficult so yes I’m going rant and cancel my subscription. I think there should be more stringent rules around cancelling a service like this much like the rule change around email subscription. @PinkElephant throwing shade at a disabled guy looking for a refund is pretty low par.

If it was and inflation related cost or a proportional increase I’d maybe accept it. They knew full well a lot of customers would be caught out or not notice and did it anyway. Saying they emailed and put it on a website is simply not good enough. Without explicit consent to a cost doubling which fundamentally changes the value proposition of the service is not acceptable. Legally I’m sure it’s all sewn up. From any other customer perspective it’s sharp practice IMO and I honestly feel ripped off. On top of that no reasonable way of contacting Evernote effectively during this time or any other again feels like sharp practice. 14 days to respond to a ticket are you joking Evernote? Again a lot of customers will simply loose track of that email and or forget to follow up IMO by design. It should not be this difficult or long winded to perform this task for a fundamental customer service request. I’m so disappointed I will never use Evernote again.

Hi guys I submitted a ticket. Anyone had any joy with a refund/response. I’m so angry they doubled the price an still charged annually and make it hard to get help. It’s like why not just make it £100k and charge everyone of because that sound shady and fraudulent. its really underhanded business practice to the point it feels fraudulent. In short a disgrace.

Hi i'm disabled and very very short of money. ive just had £80 taken from my paypal account. I am in desperate need of that money returned asap. I can find any meaning full way of contacting support. Please help.