Anirudh Mathur

Thanks for the replies on this everyone. This is solved. Consider new SLA to be 12-14 days. Evernote support responded, refund is processed. Best of luck with your Evernote use, it seems like a nice app. But I’m glad to get away

It is truly bad service... at least you got a response. My request raised is waiting for 10 days, and no reply in sight. Could you share the link to the form you found on Google? I'm hoping its a different one that the Requests feature, trying my luck.

@PinkElephantThanks for the reply. I understand the mechanics of it. But any support team should have some service levels defined, surely? It cannot be dependent purely on Ticket Flow for the day/week/month. Capacity has to be planned for support, and an SLA given. There usually is a response SLA and a resolution SLA. Evernote Support hasn't given either, no response is pretty bad. Further to that, surely there should be an escalation mechanism. That's the real mechanics of support, not "Queue is growing, waiting time goes up further' - that's just an excuse. Its now 10 days since I created the ticket. Its not just that there is no response, there is also no timeframe of getting a response. You should understand that making a reply on a post doesn't constitute any response. Your reply wasn't just unhelpful, it was silly & wasted yours and my time. I specifically asked if there is a mail ID for support other than the Requests tab. If you don't know the answer to that, you could've just ignored the post. Support may not have been a major point for you in signing up, but allow for the possibility that someone else could find this just as important a factor in deciding to subscribe. @keribeal agree to the lack of commitment on Evernote's part. Pathetic service should be highlighted, not defended nonsensically.

Hi, I've added this to the requests. But I don't get why I shouldn't add to their workload if they are a little busy ? Are you aware of any SLA defined? Feels like a terrible mistake signing up.

Hi, does anyone have the email ID for support ? I requested for a refund of my annual subscription (about 2 hours after I subscribed to it). However, since the last 5 days, there has been no action on the same by support. (Request ID - #3772984). Can someone help?? Thanks