jonga

In that case, the issue is that the 'Submit a Support Request' section of the mobile app doesn't work, which is also not surprising considering their poor customer service. My email is correct, and I didn't receive anything, not in spam or the regular inbox. Well, I didn't have high hopes for that section; I knew it wouldn't work. I just realized that the form is the right one, I will edit the previous message.

https://help.evernote.com/hc/en-us/requests/new?guest=true I will try again with the same form. Edit: it seems is not the correct link, I don't remember which is the right one. Oh, well, this is definitely the form, but it only allows you to open a ticket if you select certain categories, like 'Account Management,' for example. I'm not sure if I've opened any tickets. I contacted them through the app, in the 'Submit a Support Request' section. I can't do anything from the browser because it asks for the Google Authenticator code. I have a second phone that I just reset, and I can't use Evernote on it either because it asks for the key. Thankfully, I'm already signed in on the mobile and laptop apps

It seems like Evernote's customer service is the worst out there. I reached out through the support request option in the app and got no response. I found a link on Google to a contact form and submitted my issue there, but it took them 4 days to respond, and they didn't solve anything. I accidentally deleted my Evernote key from Google Authenticator and needed to reset it. The customer service told me to reinstall the Google Authenticator app, which made no sense, I don't have the key because I deleted it, and there is no backup. I replied to their email four days ago with no response, is this email working? support-webform@evernote.com I can't access anything on the web or plugins without the Google Authenticator key, and I need to reset it. The support is terrible due to the long response time and lack of solutions. It's nearly impossible to find a contact form or email on their website. On top of that, as an Ubuntu user, I'm not happy with their decision to stop updating the Evernote app for Linux. I've been a premium user since 2011, but I'm considering switching to another app with better customer treatment. I'm sure they're losing thousands of customers because of their poor service.