KarinE2023

Hello @PinkElephant I'm totally new to this forum so maybe I'm missing something. I see your reply - thank you. But in your response, I only see a link to Evernote's help page for new requests. I have already "been there, done that," which is precisely why I came to the discussion forum. Is there any way to reach a HUMAN BEING at Evernote, somebody who can help clarify my actual personal account?? Who can tell me whether it is a payment issue or something else? Point being, I thought I already paid up for this year, and I'm not interested in being forced into a more expensive plan without even being consulted.

I am feeling really ticked off. I have paid for Evernote but now am blocked from my account, with notices to upgrade. I cannot get help from Evernote to determine whether my payment failed (might have been on cc that got hacked and replaced - except I think I already dealt with that issue with regard to EN) or if it's something else. Isn't it ironic that I have to demonstrate "I'm not a robot" in order to access this forum; but the only help I can get from Evernote is useless help from a robot!