Matt-W

@Dave-in-Decatur thanks for that pickup. I've installed that client on two machines thus far and while I can report that sync does seem to be operating a bit faster now, the issue of note preview differing from the note window and the server-side version still persists. I'll drop into Federico's DMs!

I've been an Evernote user for over 10 years and was part of the professionals program also, featured on their blog etc. Staunch supporter. Put customers on the platform. Support has been at best unhelpful and lately completely unresponsive on open tickets. Yes I understand they are doing mass redundancies and relocating their support but it is 2023 and remote support teams are a norm not an exception. What's worse though is the amount of data loss that is occurring and that data is not always retrievable from notes history. Performance in every version of the app on every platform (which we all routinely use) is suffering across the board particularly with the launch of live editing a feature many of us have been waiting patiently for. It has resulted in single notes, under the same GUID existing in different states across different clients and platforms. As a user who routinely put 20'000+ documents into the platform in a month with one setup we did for a client we applauded the ability for Evernote's base functions to be so robust and even if their were client or server side sync or cloud issues, the local storage on your Mac or PC client always had you covered and space-permitting you could always access all your data. Now you might be working with a note that is created on the client, synced to the cloud, but subsequently looks like a previous version - editing it overwrites the more up-to-date cloud version and you get data loss. I've video'd, screenshotted and tested this with support ad-nauseum with no response or indication of when it might be fixed in sight. This is an appeal to Bending Spoons to at least be up front about what is going on at Evernote. All well and good to bring in a well overdue price increase but to then provide less support? The Evernote platform in our experience has never been as broken as it is now. Evernote has no direct competitor when you start to use it and extend it as some of us have, but everyone has a line and if it is no longer suited for these purposes clients like us have a right to know that we should look elsewhere for solutions for our teams.