My ticket number is Ticket# 3701665
Thank you for the feedback.
I could understand after trying to log on so many times could require a "cooldown," at this point. But my concern is, I got the too many login failures message after just the first attempt (my password is saved in my browser and everything worked yesterday).
I have it set up set I get a text message with a code to enter every time I sign in, so I did get the text and entered it and it said the number was wrong. I checked a few times and tried to enter it, then it said too many failures. Maybe despite my checking, somehow I was entering it wrong- thought that would just kick me out or have another code sent, didn't expect this.
I may end up removing the text message requirement and try another solution for multi factor authentication.
At this point I won't touch it until tomorrow and see what happens, unless hopefully support responds earlier than that.
Thanks again.