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ScanSnap Error 0xFFFFFFFC -- Cannot use ScanSnap until resolved!

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OS X 10.11.4

I've used ScanSnap successfully for over a year. Have not used it in a few weeks. Today I try to use it and I get this error (attached). I've tried restarting, uninstalling, etc. This expensive scanner is now worthless until fixed. Where can I go if no solutions here?

Screen Shot 2016-04-24 at 5.33.21 PM.png


Also another question that's always bugged me. My current ScanSnap software is 1.0.40. When I check for updates, it says there is one. After I download and try to install, it says I don't need to install it.

Screen Shot 2016-04-24 at 5.57.22 PM.png

Screen Shot 2016-04-24 at 5.57.12 PM.png

Screen Shot 2016-04-24 at 5.57.06 PM.png

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