Wilson Loo 1 Posted January 6, 2016 Share Posted January 6, 2016 Why does my browser session auto logout? And although I have selected to remember the one-time password for 30-days, it often asks me for the one-time password every few days. Link to comment
Level 5* gazumped 9,007 Posted January 6, 2016 Level 5* Share Posted January 6, 2016 Hi. Why do you say 'one-time' password? Your normal user credentials should be valid until and unless you change them, and it's better for your security if the web service autologs you out from time to time in case someone got hold of your device or sat in on a session while you were at lunch. If it's a nuisance I'd suggest raising a support request for 'log-in issues' and submitting your Activity Log - scroll to the bottom of this page to click the 'Contact Support' button. Link to comment
Wilson Loo 1 Posted January 6, 2016 Author Share Posted January 6, 2016 Oh I meant the two-factor authentication! I will file a ticket with Support I guess! Link to comment
Level 5* gazumped 9,007 Posted January 6, 2016 Level 5* Share Posted January 6, 2016 Ah, I see - same comments apply tho; better for your security to re-auth from time to time, though I'm not sure how frequent that would or should be. Please let us know how you get on with Support... Link to comment
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