(Archived) Missing notes?

[ndw 0]

Hi folks,

I first noticed this as an API issue, but it seems to be a Mac client issue instead. When I look at my notes using the Evernote Mac client, my "000 Input Queue" notebook contains 1 note. I happened to be working on my backup tool and discovered that the API reported 3 notes.

Sure enough, if I look at my notes on the web, that notebook contains 3 notes.

Why is the Mac client out of sync?

[engberg 89]

If you try to sync from the Mac, you could run the Mac "Console" application and look in the Console output for any obvious synchronization errors.

[ndw 0]

Nothing that stands out to me. I moved some things around on the web client and the Mac client and resynced a few times.

2/19/10 6:53:23 AM Evernote[48651] WebKit runtime: 531.21.8

2/19/10 6:53:23 AM Evernote[48651] WebCore runtime: 531.21.8

2/19/10 6:53:26 AM Evernote[48651] 0 notes need thumbnails

2/19/10 6:53:29 AM Evernote[48651] Sync complete.

2/19/10 6:53:33 AM Evernote[48651] Sync complete.

2/19/10 6:55:22 AM UserNotificationCenter[48668] __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs

2/19/10 6:55:44 AM Evernote[48651] Sync complete.

2/19/10 6:55:50 AM Evernote[48651] NSExceptionHandler has recorded the following exception:

TTransportException -- Could not make HTTP request

Stack trace: 0x90b48d24 0x91064509 0xb22b1 0x6db01 0x3588 0x13673f 0x1448c7 0x9278e8d8 0x9278e888 0x94f42fbd 0x94f42e42

2/19/10 6:55:50 AM Evernote[48651] Sync exception: TTransportException: Could not make HTTP request

userInfo = {

NSStackTraceKey = "0x90b48d24 0x91064509 0xb22b1 0x6db01 0x3588 0x13673f 0x1448c7 0x9278e8d8 0x9278e888 0x94f42fbd 0x94f42e42";

error = Error Domain=NSURLErrorDomain Code=-1003 UserInfo=0x7c0240 "A server with the specified hostname could not be found." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1003 UserInfo=0x7c01e0 "A server with the specified hostname could not be found.");

}

2/19/10 6:55:50 AM Evernote[48651] Sync complete.

2/19/10 6:56:29 AM Evernote[48651] Sync complete.

2/19/10 6:57:22 AM Evernote[48651] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

2/19/10 6:57:22 AM Evernote[48651] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

2/19/10 6:57:22 AM [0x0-0x1385384].com.evernote.Evernote[48651] objc[48651]: Class ENNotePDFView is implemented in both /Applications/Evernote.app/Contents/MacOS/Evernote and /Applications/Evernote.app/Contents/PlugIns/PDFPlugIn.plugin/Contents/MacOS/PDFPlugIn. One of the two will be used. Which one is undefined.

2/19/10 6:58:42 AM Evernote[48651] Sync complete.

2/19/10 6:58:48 AM Evernote[48651] Note: 0x1670fd10

2/19/10 6:58:48 AM Evernote[48651] dir: /Users/ndw/Library/Application Support/Evernote/data/51783/content/p2391

2/19/10 6:59:51 AM Evernote[48651] Sync complete.

2/19/10 7:01:52 AM Evernote[48651] Sync complete.

2/19/10 7:02:05 AM Evernote[48651] Sync complete.

[engberg 89]

This error means that your Mac client isn't able to talk to our servers at all: "A server with the specified hostname could not be found."

Can you log on to your account on the web from that computer using Safari (not Firefox, etc.) without seeing any errors or warnings?

If not, then there may be a networking misconfiguration on your system.

[ndw 0]

I've seen occasional HTTP and DNS errors when running the API as well. Dropped packets are a fact of life on the net, could it really be that the Mac client just assumes that all connections succeed and isn't prepared to retry in the event of sporadic network glitches?

[engberg 89]

The client is connecting over HTTP, which uses TCP, which should handle dropped packets at the transport layer. This looks more like a complete network outage. The client will try to sync again on the normal schedule.

You can make it try to sync more frequently (e.g. every 5 minutes) using: Preferences > Sync