Ilenna 1 Posted October 16, 2015 Share Posted October 16, 2015 I like the new Plus tier Evernote introduced, so I paid to upgrade to Plus, mainly so that I can add passcodes to my phone and tablet and also use Evernote offline. I paid with Paypal for the upgrade from Free to Plus and got the email confirmation from Evernote for the upgrade, as well as from Paypal for the receipt of payment. Evernote Web is showing my account as Plus. But my android phone and tablet are both showing Free account. I powered off both the phone and tablet, and then powered on again. Still showing free account. I then reinstalled the Evernote App on my tablet, after syncing, it still shows as free account. Only the Evernote Web shows as Plus account. I submitted a ticket and got the following message:"Thanks for submitting.Your issue has been assigned support ticket #1275479. You have also been emailed a confirmation including this number.You should receive an email confirmation immediately. If you do not, please check your Spam folder or check your email address on file in your Evernote account settings." However, I have not received any confirmation email about my support ticket. Checked Spam mail also. My email is correct. What can I do? How can I get support? How can I get the Plus privileges on my phone and tablet? Thanks Link to comment
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