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Work Chat Failure

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Since the upgrade, I have been unable to access prior work chats. This occurs only on my iPhone, not on the desktop. I have repeatedly redownloaded the app and reinstalled after restarting the phone. I also cannot start any new work chats, the text turns grey after hitting send. I share a notebook with two others and work chat is what we primarily use. A ticket was submitted.

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  • 2 weeks later...
  • Level 5*

Hi.  Hopefully you've had a response on your ticket by now.  If not you could try Twitter @Evernotehelps,  Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.  In both cases quote your ticket number and the address of this page for background...

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