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password reset loop

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I cannot reset a password, and am locked out of another account.

I clicked on "Forgot My Password"

I entered the e-mail address of the account.

I received the reset password e-mail.

The link returns me to the original login screen, for which I need the password.


Stuck in a loop.


We are trialling this with a few grades at our school.  We linked notebooks for students to this teacher account, but her account cannot be opened.  

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  • Level 5*

Weird.  We're a user forum,  so can't help with log-ins or website issues - please raise a support request by choosing "login/account access issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action - or reach out on Twitter @Evernotehelps (include the forum thread URL for extra background)


If one or other of your accounts is premium,  you'll also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.

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