evernote crashes

[piff 0]

Dear all,

 

my evenote version (6.0.13) on osx 10.9 is crashing after starting it- log below- any ideas ?

 

Thank you in advance

 

piff

 

 

 

 

 

Process:         Evernote [506]
Path:            /Applications/Evernote.app/Contents/MacOS/Evernote
Identifier:      com.evernote.Evernote
Version:         6.0.13 (451655)
Code Type:       X86-64 (Native)
Parent Process:  launchd [142]
Responsible:     Evernote [506]
User ID:         501

Date/Time:       2015-05-28 02:07:26.017 +0200
OS Version:      Mac OS X 10.9.5 (13F1077)
Report Version:  11
Anonymous UUID:  4202FAF9-2EC9-6707-166D-8F3B721CC482


Crashed Thread:  0  main  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Thread 0 Crashed:: main  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x00007fff85dcd746 __psynch_mutexwait + 10
1   libsystem_pthread.dylib           0x00007fff8a002779 _pthread_mutex_lock + 372
2   com.apple.CoreFoundation          0x00007fff8f2d3972 CFRunLoopTimerInvalidate + 354
3   com.apple.WebCore                 0x00007fff8b26c771 WebCore::setSharedTimerFireInterval(double) + 33
4   com.apple.WebCore                 0x00007fff8b26cd5a WebCore::timerFired(__CFRunLoopTimer*, void*) + 58
5   com.apple.CoreFoundation          0x00007fff8f2d83e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
6   com.apple.CoreFoundation          0x00007fff8f2d7f1f __CFRunLoopDoTimer + 1151
7   com.apple.CoreFoundation          0x00007fff8f3495aa __CFRunLoopDoTimers + 298
8   com.apple.CoreFoundation          0x00007fff8f2936a5 __CFRunLoopRun + 1525
9   com.apple.CoreFoundation          0x00007fff8f292e75 CFRunLoopRunSpecific + 309
10  com.apple.HIToolbox               0x00007fff8ceeba0d RunCurrentEventLoopInMode + 226
11  com.apple.HIToolbox               0x00007fff8ceeb7b7 ReceiveNextEventCommon + 479
12  com.apple.HIToolbox               0x00007fff8ceeb5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
13  com.apple.AppKit                  0x00007fff8f59f24e _DPSNextEvent + 1434
14  com.apple.AppKit                  0x00007fff8f59e89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
15  com.apple.AppKit                  0x00007fff8f59299c -[NSApplication run] + 553
16  com.apple.AppKit                  0x00007fff8f57d783 NSApplicationMain + 940
17  com.evernote.Evernote             0x000000010595f8d4 0x10595d000 + 10452

 

[JMichaelTX 4,118]

For this type of problem, often a simple reinstall of the app usually will fix the problem.

This should not affect any of your Notes or other data.

But if you have any Local Notebooks, you might want to export them to ENEX files just to be safe.

 

To reinstall the app, see Evernote KB Article: How do I uninstall and reinstall Evernote [App]?

[piff 0]

Hi JMichael,

 

I have tried everything as discribed above but unfortunately without any success. The new installation is showing exactly the same bug...

 

Any help would be great- best Christoph

[JMichaelTX 4,118]

I have tried everything as discribed above but unfortunately without any success. The new installation is showing exactly the same bug...

 

In that case, it would seem that a clean reinstall is indicated.

 

See How to Completely Remove and Reinstall EN Mac 

[piff 0]

well - finally I had to use the "appcleaner" tool to get rid of all linked files like preferences - now it is working again. The uninstall discription seems to be not really clear at this point.

 

Best