cotsy 1 Posted April 18, 2015 Share Posted April 18, 2015 About a week ago my premium service expired and I signed up to extend for another year. I'm not sure about the details of why it happened or if that timing is significant, but I think I tried to upload a new version and when I did I was unable to sync my notes. So I had no notes on my desktop version. Any new note created on desktop or anywhere else (web version) will sync after that point. So I have about 15 of 300 notes on my desktop. The older notes are on the web version. I have tried uninstalling and reinstalling with no success. I engaged customer service and have gone through all suggestions with no help. Frankly, I am surprised at the email only customer service. I am running windows 8. Your help is appreciated. thanks Link to comment
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