App crashing post update

[Natsom 0]

After trying to install the latest evernote app update on my mac, it now crashes every time i try to open it. how do i fix this without losing all the data i have already inputted into evernote?

[Stuhrer 252]

Do you have a backup?

Are you using local notebooks?

[Natsom 0]

Sorry my tech knowledge is so minimal I'm not sure how to answer this. It is backed up in the sense that I can see all my data on the web version of evernote and on my iphone app - but that is all the "back up" I have

 

Is a "local notebook" one that is only on my mac? If so, then none of my notebooks on Evernote are local - they all appear when I use evernote on my web browser or on my iphone app

[Stuhrer 252]

Okay your answers were sufficient!

 

I would recommend to follow this: https://discussion.evernote.com/topic/77444-how-to-completely-remove-and-reinstall-en-mac/

 

As new version download version 6.0.2 from https://evernote.com/download

[Natsom 0]

Thanks. So I clicked on the link you mentioned and the first step that I guess is relevant for me is #3 "Backup and completely uninstall EN Mac App and data"

 

When I click on this the first thing it tells me to do is "

1. Goto Evernote Mac > About Evernote"

But I cannot open the app on my mac in order to do this step - it crashes before I can do anything. What should I do instead?

[Stuhrer 252]

You can find out where your Evernote library is in the following way:

• start the terminal
• enter 'ls ~/Library/Application\ Support'
• search for entries like 'Evernote' or 'evernote.com'
• backup all these directories

And here is another link which might be a bit easier to follow: https://discussion.evernote.com/topic/77444-how-to-completely-remove-and-reinstall-en-mac/

 

This also describes how to ex/import local notebooks as Enex files.

 

Good luck

[Natsom 0]

Thanks