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Evernote V5.5.2 Initial Sync Failing in Mac OS Mavericks

Bathiya Priyadarshana


Hi Everyone,


I have been using Evernote in my Windows PC and have around 100+ notes. I switched to a Macbook and I want to sync all my notes to Evernote in my Macbook running OS X Mavericks.


I installed the latest "Evernote Version 5.5.2 (402634 Direct)" for Mac and logged in successfully to Evernote. But the initial sync which is only 28.1 MB is continuously failing. Tried restarting Evernote as well as the Mac but the problem still persists.


When I log into Evernote online account, I can see all notes from my Windows PC correctly synced to the online account. But for some reason it is failing to download into Evernote running in my Mac.


On a side note, I can see all the 'Notebooks' have been properly created in the Evernote in Mac. Only problem is all these Notebooks are empty as none of the 'Notes' are getting synced.


I read some forum posts indicating that problems with one or more Notes preventing the Sync. So I had a look at the 'Activity Log' for any such problematic notes, but it doesn't list any such failed notes, instead it lists the following network connectivity issue.


  Version: Evernote Mac 5.5.2 (402634)
   Locale: en-US
       OS: 10.9.4
   WebKit: 537.77.4
  WebCore: 537.77.4
Mac Model: MacBookPro11,3
 CPU Type: Intel
CPU Count: 8
CPU Speed: 2.600000 GHz
      RAM: 16.000000 GB
     Date: 2014-09-14 09:29:31 +0000
2014-09-14 14:54:47 main [ENBGSyncHelper] INFO: Starting auto-sync...
2014-09-14 14:54:47 sync [ENSyncEngine] DEBUG: -[ENSyncEngine backgroundSync] -- noteStore: https://www.evernote.com/shard/s373/notestore
2014-09-14 14:54:47 sync [ENSyncEngine] INFO: Contacting Evernote server...
2014-09-14 14:54:47 sync [ENSyncEngine] INFO:   current update count: 0
2014-09-14 14:54:47 sync [ENSyncEngine] INFO:   session count: 2
2014-09-14 14:54:49 sync [ENSyncEngine] INFO: Upload used from server: 8236195
2014-09-14 14:54:49 sync [ENSyncEngine] INFO: Starting full sync...
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:   chunks request after USN: 0
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:   update count: 1856
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   found 2 chunks in cache.
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:     last cached chunk high USN: 1856
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:                   update count: 1856
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   all chunks are in cache.
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   0 chunks downloaded.
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   2 chunks to process.
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG: Chunk stats:
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:     currentTime range: 2014-09-14 08:15:59 +0000 - 2014-09-14 08:16:12 +0000
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:    chunkHighUSN range: 1843 - 1856
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:     updateCount range: 1856 - 1856
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:            note count: 124
2014-09-14 14:54:49 sync [ENSyncEngine] DEBUG:        notebook count: 22
2014-09-14 14:54:49 sync [ENSyncEngine] INFO: Syncing tags...
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   0 tags to process
2014-09-14 14:54:49 main [ENSyncEngine] INFO: Syncing searches...
2014-09-14 14:54:49 main [ENSyncEngine] INFO: Syncing notebooks...
2014-09-14 14:54:49 sync [ENSyncEngine] INFO: Syncing notes and resources...
2014-09-14 14:54:49 sync [ENSyncEngine] INFO:   queueing downloads...
2014-09-14 14:54:50 sync [ENSyncEngine] INFO:   starting downloads...
2014-09-14 14:55:10  [ENSyncBatchDownloadOperation] ERROR: Exception during batch download: TTransportException: Could not make HTTP request
  userInfo = {
    error = "Error Domain=NSURLErrorDomain Code=-1005 \"The network connection was lost.\" UserInfo=0x6000002ef900 {NSUnderlyingError=0x60000045cd10 \"The network connection was lost.\", NSErrorFailingURLStringKey=https://www.evernote.com/shard/s373/notestore, NSErrorFailingURLKey=https://www.evernote.com/shard/s373/notestore, NSLocalizedDescription=The network connection was lost.}";
2014-09-14 14:55:10  [ENSyncBatchDownloadOperation] ERROR: (
0   CoreFoundation                      0x00007fff8a42a25c __exceptionPreprocess + 172
1   libobjc.A.dylib                     0x00007fff92864e75 objc_exception_throw + 43
2   Evernote                            0x0000000100132039 -[ENDownloadProgressHTTPClient flush] + 576
3   Evernote                            0x00000001001300d3 -[ENBatchHTTPClient finishBatchOperation] + 50
4   Evernote                            0x0000000100130960 -[ENSyncBatchDownloadOperation main] + 1139
5   Foundation                          0x00007fff8e2cc8a1 -[__NSOperationInternal _start:] + 631
6   Foundation                          0x00007fff8e2cc54b __NSOQSchedule_f + 64
7   libdispatch.dylib                   0x00007fff92d1628d _dispatch_client_callout + 8
8   libdispatch.dylib                   0x00007fff92d1a7e3 _dispatch_async_redirect_invoke + 154
9   libdispatch.dylib                   0x00007fff92d1628d _dispatch_client_callout + 8
10  libdispatch.dylib                   0x00007fff92d18082 _dispatch_root_queue_drain + 326
11  libdispatch.dylib                   0x00007fff92d19177 _dispatch_worker_thread2 + 40
12  libsystem_pthread.dylib             0x00007fff87165ef8 _pthread_wqthread + 314
13  libsystem_pthread.dylib             0x00007fff87168fb9 start_wqthread + 13
2014-09-14 14:55:10 sync [ENSyncEngine] INFO: Sync complete.
Although it indicates of a loss of internet connection, I have a stable WiFi connection to my Mac. And this is not happening once, rather each time I press Sync the same log entry appears in the Activity Log. I am not behind a proxy and have a direct internet connection through WiFi.
Any help in resolving the issue is much appreciated.
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4 replies to this idea

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  • Level 5*

Are either of you running Mac OS X 10.9.5?  This is a very recent Mac update and I've seen some issues with it and Evernote.


See the troubleshooting link below.


If you can't resolve your sync issue quickly, then I'd suggest you submit an EN Support Ticket (see link below)

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  • Level 5*

I'm running EN Mac 5.5.2 in Mac OS 10.9.5 on two Macs without any crashes or startup issues.


I suggest you Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug, crash, or data lost", and start the Ticket Title with "BUG:  " to make it clear.  Reporting a bug should be available to all users, including Free Account owners.

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