jamespb 0 Posted March 31, 2014 Share Posted March 31, 2014 I am a evernote user since year 2008. When I am traveling in China, I find sync would fail. When I check evernote log, I find evernote is trying to sync to www.yinxiang.com instead of evernote.com. Please help Link to comment
Level 5* GrumpyMonkey 4,319 Posted March 31, 2014 Level 5* Share Posted March 31, 2014 I am a evernote user since year 2008. When I am traveling in China, I find sync would fail. When I check evernote log, I find evernote is trying to sync to www.yinxiang.com instead of evernote.com. Please help Hi. This might be a case for support. Please contact support using the link in my signature below. Link to comment
yipinquan 0 Posted March 31, 2014 Share Posted March 31, 2014 make's me crazy... my ipad, iphone could work well but win7 (laptop) and winxp can't and show "Sync failed due to unexpected problem at server side" I just buy premum Mar. 30 and not sure it leads... ============================================================================================================ "Evernote for Windows 5.2.1.3108 (271108) Public OS: Windows 6.1.7600 User: yipinquan Memory: 102MB Created: 2014/03/31 23:01:47 --- Bootstrap info: loadedFresh <bootstrap_info><profile name="Evernote-China"><settings account_email_domain="m.yinxiang.com" cardscanUrl="https://cscan.yinxiang.com/cardagain" enable_facebook_sharing="0" enable_gift_subscriptions="0" enable_linkedin_sharing="0" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="0" enable_support_tickets="0" enable_twitter_sharing="0" marketing_url="http://www.yinxiang.com" service_host="app.yinxiang.com" support_url="https://www.yinxiang.com/contact/support/"/></profile><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info> --- Log closed on 2014/03/31 23:01:27 (UTC+8:00) 23:01:27 [4452] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe" 23:01:30 [7996] Client synchronization started 23:01:30 [9492] 0% Connecting to app.yinxiang.com/edam/note/s159 23:01:30 [9492] 0% Loaded updateCount: 10542 23:01:30 [9488] 0% Connecting to app.yinxiang.com/edam/note/s159 23:01:30 [9488] 0% Synchronizing ads 23:01:30 [9488] 0% Reporting 15 ads, language: "en-US" 23:01:30 [9488] 0% * clientProperty: [client]=[EvernoteWindows] 23:01:30 [9488] 0% * ad id=810, impression time=960 count=8 23:01:30 [9488] 0% * ad id=806, impression time=360 count=3 23:01:30 [9488] 0% * ad id=814, impression time=480 count=4 23:01:30 [9488] 0% * ad id=807, impression time=600 count=5 23:01:30 [9488] 0% * ad id=805, impression time=240 count=2 23:01:30 [9488] 0% * ad id=804, impression time=1080 count=9 23:01:30 [9488] 0% * ad id=813, impression time=600 count=5 23:01:30 [9488] 0% * ad id=812, impression time=720 count=6 23:01:30 [9488] 0% * ad id=634, impression time=600 count=5 23:01:30 [9488] 0% * ad id=720, impression time=600 count=5 23:01:30 [9488] 0% * ad id=809, impression time=360 count=3 23:01:30 [9488] 0% * ad id=803, impression time=480 count=4 23:01:30 [9488] 0% * ad id=815, impression time=720 count=6 23:01:30 [9488] 0% * ad id=808, impression time=600 count=5 23:01:30 [9488] 0% * ad id=811, impression time=360 count=3 23:01:33 [9492] 0% HTTP request failed, code: 500, error: Internal Server Error 23:01:33 [9492] 0% Session terminated abnormally, elapsed time: 2s 23:01:33 [9492] 0% * sent: 161B, received: 0B 23:01:40 [9488] 0% HTTP request failed, code: 500, error: Internal Server Error 23:01:40 [9488] 0% Session terminated abnormally, elapsed time: 9s 23:01:40 [9488] 0% * sent: 525B, received: 0B 23:01:40 [7996] Client synchronization finished, status: failed 23:01:40 [7996] * error: Sync failed due to unexpected problem at service side 23:01:40 [7996] * elapsed time: 9s Link to comment
Level 5* GrumpyMonkey 4,319 Posted March 31, 2014 Level 5* Share Posted March 31, 2014 make's me crazy... my ipad, iphone could work well but win7 (laptop) and winxp can't and show "Sync failed due to unexpected problem at server side"I just buy premum Mar. 30 and not sure it leads... ============================================================================================================"Evernote for Windows 5.2.1.3108 (271108) PublicOS: Windows 6.1.7600 User: yipinquanMemory: 102MBCreated: 2014/03/31 23:01:47---Bootstrap info: loadedFresh<bootstrap_info><profile name="Evernote-China"><settings account_email_domain="m.yinxiang.com" cardscanUrl="https://cscan.yinxiang.com/cardagain" enable_facebook_sharing="0" enable_gift_subscriptions="0" enable_linkedin_sharing="0" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="0" enable_support_tickets="0" enable_twitter_sharing="0" marketing_url="http://www.yinxiang.com" service_host="app.yinxiang.com" support_url="https://www.yinxiang.com/contact/support/"/></profile><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>--- Log closed on 2014/03/31 23:01:27 (UTC+8:00) 23:01:27 [4452] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe" 23:01:30 [7996] Client synchronization started23:01:30 [9492] 0% Connecting to app.yinxiang.com/edam/note/s15923:01:30 [9492] 0% Loaded updateCount: 1054223:01:30 [9488] 0% Connecting to app.yinxiang.com/edam/note/s15923:01:30 [9488] 0% Synchronizing ads23:01:30 [9488] 0% Reporting 15 ads, language: "en-US"23:01:30 [9488] 0% * clientProperty: [client]=[EvernoteWindows]23:01:30 [9488] 0% * ad id=810, impression time=960 count=823:01:30 [9488] 0% * ad id=806, impression time=360 count=323:01:30 [9488] 0% * ad id=814, impression time=480 count=423:01:30 [9488] 0% * ad id=807, impression time=600 count=523:01:30 [9488] 0% * ad id=805, impression time=240 count=223:01:30 [9488] 0% * ad id=804, impression time=1080 count=923:01:30 [9488] 0% * ad id=813, impression time=600 count=523:01:30 [9488] 0% * ad id=812, impression time=720 count=623:01:30 [9488] 0% * ad id=634, impression time=600 count=523:01:30 [9488] 0% * ad id=720, impression time=600 count=523:01:30 [9488] 0% * ad id=809, impression time=360 count=323:01:30 [9488] 0% * ad id=803, impression time=480 count=423:01:30 [9488] 0% * ad id=815, impression time=720 count=623:01:30 [9488] 0% * ad id=808, impression time=600 count=523:01:30 [9488] 0% * ad id=811, impression time=360 count=323:01:33 [9492] 0% HTTP request failed, code: 500, error: Internal Server Error23:01:33 [9492] 0% Session terminated abnormally, elapsed time: 2s23:01:33 [9492] 0% * sent: 161B, received: 0B23:01:40 [9488] 0% HTTP request failed, code: 500, error: Internal Server Error23:01:40 [9488] 0% Session terminated abnormally, elapsed time: 9s23:01:40 [9488] 0% * sent: 525B, received: 0B23:01:40 [7996] Client synchronization finished, status: failed23:01:40 [7996] * error: Sync failed due to unexpected problem at service side23:01:40 [7996] * elapsed time: 9s Here, I'd also recommend contacting support. It might be necessary, for example, to download a certain copy of the app from Evernote in the US, or you may need to use a VPN. Whatever the problem is, support will do a better job than most of us in finding a solution. Link to comment
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