JSHELL 0 Posted October 21, 2013 Share Posted October 21, 2013 Why is Evernote for Mac so trash? Ever since I downloaded the app, it has been glitching, ghosting, and recently I have lost 3 hours worth of work. Yesterday I spent 3 hours on a psychology project. I hit sync every once in a while, though I knew that it would also auto-save. I closed Evernote when I was done. Today I opened Evernote and the note displayed info that I had entered a week ago, and nothing more. I am so angry right now it is indescribable. Unless anyone can help, I suppose I will just go back to google docs. Link to comment
Level 5* Metrodon 2,184 Posted October 21, 2013 Level 5* Share Posted October 21, 2013 Have you checked the web to see if your note got sync'd up to the service?Have you opened a support ticket? Link to comment
JSHELL 0 Posted October 21, 2013 Author Share Posted October 21, 2013 Yes I opened a support ticket and checked online. How long does it generally take for them to contact you? Is it through email? I just can't find it. I thought it might have been because the version of my app was not current, and so it just updated. Now it says it detected previously saved notes and is copying them. It has been an hour since this window popped up. I'm so sick of Evernote right now. Link to comment
JSHELL 0 Posted October 21, 2013 Author Share Posted October 21, 2013 Oops the pic won't link. There is just a plain white window that says "Copying Notes" with the loading spinner next to it. Link to comment
Level 5* Metrodon 2,184 Posted October 21, 2013 Level 5* Share Posted October 21, 2013 Assuming you got a ticket number, they will get back to you fairly quickly. Premium customers get taken care of first, but from what understand response times for free users are still pretty good. I'm sure they'll get you sorted out. It's a great app, I use it every single day but it's understandable getting frustrated when things don't work. Link to comment
JSHELL 0 Posted October 21, 2013 Author Share Posted October 21, 2013 Ok so do they email me? Or do I have to do something else? Link to comment
Level 5* Metrodon 2,184 Posted October 21, 2013 Level 5* Share Posted October 21, 2013 Got a ticket number? This confirms that your ticket is in the system. They will email you when you get to the front of the queue. Link to comment
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