(Archived) Use Case: Software upgrades

[jbenson2 2,138]

I prefer to hold off on software upgrades for a few weeks until the dust settles. I'll let the more adventuresome souls find the landmines first.

 

Here is how I use Evernote to help in the upgrade process:
If I ran into a problem, there is no way I could remember that the update failed while "Updating environment strings", so I take screen captures during the installation process. Then I merge them together into a single Evernote note.

Now if I have a problem and the Help Line asks technical questions, I have a detailed step-by-step description of what I did. And if necessary, I can email them the link like this one:
 

http://www.evernote.com/shard/s2/sh/9deb6224-75c5-4820-9c29-b21f5cfceb39/adfe193e7f78f62e3a93bf9e6805c126