(Archived) Web clipper stuck on sync.

[mcglk 2]

This has been happening to me intermittently, and I have no idea why. I'll clip something, and it won't get past sync. The number next to my cute little elephant just keeps incrementing (it's been at '5' for the last several hours).

 

I'm on OS X 10.7.5 running Chrome 26.0.1410.65, running Evernote Web Clipper 5.9.14.

 

Any advice on what I can do to finish syncing these clips?

 

[jbignert 473]

Hi mcglk, we are looking for the cause for this issue as we've seen a few reports of it. If you have a few minutes to capture these logs that will help us. 

 

Please follow the instructions described here and send them in a PM to me:

https://www.evernote.com/shard/s13/sh/55e463ac-b747-49c8-9f4d-4a7a268d3ab9/22f4045827f041ec82e2b2bfede43923

 

Thanks

[ritm 0]

Hi!

I have the same problem, as I notice today.

[magdalen 3]

I am having the same problem, does this help?

Received message of type object from https://www.facebook.com, expected a string all.js:53

Uncaught TypeError: Object #<Object> has no method 'indexOf' 25798e8bbf4242d049a0c18f53036095.js:3

Received message of type object from http://www.fitsugar.com, expected a string all.js:53

2Uncaught TypeError: Object #<Object> has no method 'indexOf' 25798e8bbf4242d049a0c18f53036095.js:3

Received message of type object from http://www.fitsugar.com, expected a string all.js:53

Uncaught TypeError: Object #<Object> has no method 'indexOf' 25798e8bbf4242d049a0c18f53036095.js:3

 

 

[cchan 8]

Do you guys have smart filing enabled? You can check by right-clicking on the elephant, select "Options", and look for the dropdown menu labeled "Enable Smart Filing". Also, when you clip, do you see the notebook list or does it say "Loading Notebooks..."?

[ritm 0]

Smart sorting is enabled.

"Does it say "Loading Notebooks..."?" - exactly! I cannot see the notebooks list.

[steni 0]

I'm seeing the same problem, and have since yesterday. Mac OS X, Chrome Version 27.0.1453.93

 

I can't seem to get any logging ... Logs are just blank. The website's logs are clean, and the clipper console asks me to select a log file from an empty drop-down list.

[ritm 0]

Seems like problem solved after chrome update and restart (my current version is 27.0.1453.94 m).

[jbignert 473]

Hi,

We've pushed a new release with a fix to the issues from last week. 5.9.15 is the latest version where the fix is applied.

 

IMPORTANT: IF you installed any of the beta or diagnostic versions please remember to uninstall and then re-install from the Chrome Web Store or www.evernote.com/webclipper  to make sure you are on the release update channel and get future auto updates.

 

Thanks to all who have helped troubleshoot this issue and once again sorry for the inconvenience.