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(Archived) Windows Client Not Indexing Recent Notes


Lefays

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Windows client has stopped indexing new notes.

I had thought this was limited to PDFs scanned with OCR but have just realised it applies to all recent notes of any kind.

After syncing, recent notes are indexed by the Web client, just not the Windows client.

Don't know when it first happened but it was certainly several days ago.

Have raised a bug ticket but thought there may be other users out there who may also have the same bug but may not have noticed.

If you find it is the same for you, please do reply to this.

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  • Level 5*

The server is what does the indexing of PDFs, not the client, so you need to let the notes sync up, get indexed, and then the index gets sync'd back later, usually on the next sync cycle.

As for text, I've never had that happen.

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Just in case any one else does get this problem, Evernote Support managed to find the solution as follows:

We will need to rebuild the database on your computer. Here are the steps to do this:

If you do not have any important Local Only or unsynchronized notes*, please try moving your Evernote database so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this:

  • In Evernote, go to File - Logout "Username"

  • *If Evernote has closed, please re-open it.* You will now be on the Sign-In page.

  • Go to Evernote > Options (upper left-hand corner)

  • Click on the "Open Database files folder" button

  • Move the file with your username (ending in "exb") to a different location. For example, move it to your computer's desktop.

  • Sign In to Evernote with your username and password

  • Wait for your account data to synchronize to your machine from the service.

Let us know if this fixes the problem.

*If you do have any Local Only notebooks, right-click the notebook name in the left-hand notebook pane and select "Export", then export the notebook to .enex format, exporting tags if desired. If you have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes.

Having done this, all notes are now indexing as they should.

PLEASE CHECK WITH EVERNOTE BEFORE TRYING THIS!!!!

Great support from the tech team to track down and fix this bug.

My superhuman filing clerk is back in the building!

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