(Archived) Web Clipper Icon Becomes Invisible on the Chrome Tool Bar

[yoru 0]

I am using Google Chrome with Evernote Clipper both at my office (OS: windows 7) and my home (XP). It occurs only at the office that every time I launch Chrome, the Web Clipper icon become invisible. I can see a space for the icon and "Clip to Evernote" message pops up when I hover my mouse over the space but it is not visible, and when I actually click it, a small error message window pops up and it includes a message that the chrome failed to find the directory or something and "(net::ERR_FILE_NOT_FOUND):." I know I can fix this by reinstalling Clipper (disabling the extension and reactivating it again doesn't work) but I wonder if there is any way to fix this problem.

[jbignert 473]

Hi yoru,

Haven't heard about this issue before so thanks for sharing. Have you tried uninstalling it and then reinstalling it? Seems like something happened at install time. I also would like to know your Chrome version, make sure you are running the latest stable version 21.

[lemilor 0]

I was having trouble getting web clipper to work and decided to start over so I clicked "disable". Now when I try to install it the icon never shows up and there is no space or response. I have tried to find where I can "enable" again but no luck. Help?

[yoru 0]

> jbignert

Thanks for the reply. My chrome version at the office is the latest. Now I assume the problem has something to do with the logging in and out process, which I need to do for the office PC (windows 7). I had already tried re-installation and knew it would work. Today I did re-installation again and Evernote is working alright so far (no problem as I shut off Chrome once and launch it) but have to wait until tomorrow to see what would happen if I log in to the PC again (cause I can't just log out now during my work). I will post the update later.

> lemilor

Did you disable it by right clicking the Evernote icon? You can "disable" a certain extension by checking off the blank in the extension page.

[yoru 0]

The same problem happened again. Now I believe it has something to do with the log-in process to the PC as I have to share the same PC with some other staff at the office. Unfortunately I'm not in the position to consult the administrator about this problem... The only thing I can do now is to reinstall the web clipper every time I log in to the PCm which is a bit of a pain in the neck.

[yoru 0]

By the way, I wrote the OS is 7 but actually it was windows XP at the office.

[yoru 0]

I reinstalled Chrome with “Alternate installer for one user account” and it seems like the problem with Web Clipper is gone now.