Unable to request for a refund

[Mazkun 0]

I have submitted 2 requests for a refund. I'm paying through my credit card with annual subscription by today (17th July) and I made a request for a refund because I've already cancelled my subscription today as well. However, the automatic email reply me saying that it's not comply with their refund policy for both requests. Is there anything else I can do to discuss this with actual support?

[gazumped 12,078]

Hi.  Here's more about the process - https://help.evernote.com/hc/en-us/articles/21400396397587-How-to-request-a-refund - and how to update your payments information: https://help.evernote.com/hc/en-us/articles/29022021810067-Update-payment-information