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I am having an issue when I try to login in a macbook.   It goes to a strange screen with an image like a computer screen with gears inside and a green rectangle where I can't do anything.  I have the app as well on the macbook, and when I try to login it, it never goes past the window after I enter my email address.  So I am unable to logon.

Would love some help on what to do!  thanks

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  • Level 5*

Hi.  Sounds like you're only seeing part of the login screen.  Can you zoom out?  If you can capture a screen shot,  please add one here...

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