laurentgaudett01 0 Posted June 5 Share Posted June 5 I have been trying for 2 weeks now to sign up for Teams version. Both monthly and yearly payments do not go through and it stops at the final step on form submission. I have tried from numerous computers and 4 different browsers. Is there any help with this so I can upgrade my account? Link to comment
Level 5* gazumped 12,062 Posted June 6 Level 5* Share Posted June 6 Hi. Please raise this with Support https://help.evernote.com/hc/requests/new (be very patient for a response) or feed it back to feedback@evernote.com. Link to comment
BTu 1 Posted June 15 Share Posted June 15 Hello. I have the exact same problem. I do have some support answers, but so far, it does not resolve the problem. When I inspect the form, I have the following error: Link to comment
Level 5* gazumped 12,062 Posted June 16 Level 5* Share Posted June 16 14 hours ago, BTu said: I do have some support answers, but so far, it does not resolve the problem. Hi. We're mainly other users here, with a low percentage of Teams users. What have Support said so far? Link to comment
BTu 1 Posted June 16 Share Posted June 16 Hello, thanks for the follow up. i received first instructions to clear cache, reinstall app, reboot the machine and go incognito. Secondly I received instructions to not use my personal account to register for a Teams one. Suggestion is to use an email account not attached to Evernote. Unfortunately, none works. Best, 1 Link to comment
Level 5* gazumped 12,062 Posted June 16 Level 5* Share Posted June 16 Only thing I can suggest is to feed that back to Support if you didn't already do that - they're the only ones who can fix things, but they do like to go through the basic fixes first... you just need to be patient and tell them when you've tried their ideas out. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now