Repeating (and Annoying) Captchas During Web Log-on

[JKPH00 2]

For the last few days I am running into repeated captcha requests when trying to log in on the web. What am I doing wrong?

Thanks.

[gazumped 11,841]

It's a pain for a short period - I recently had three in a row;  I entered my user name,  had two captures;  then was asked for the password - and had another.  However it wasn't a major issue - I stayed logged in after that.  I'd guess its the result of increased web security. 

If you find it intrusive,  and don't want to leave a window open somewhere,  then feedback or Support are your only options..

[JKPH00 2]

Hi, Gazumped.

I had exactly the same experience as you. I sent a request for help off to tech support. Here is what they replied:

Hello there,

We're sorry to hear that Evernote is crashing/not loading in your browser. We'd be pleased to provide you with some troubleshooting steps that might help you:

• Restart your device: Sometimes, a simple restart can resolve errors.
• Sign out and sign back into your Evernote account.
• Ensure your browser is up-to-date: Make sure your browser is running the latest version available.
• Check our OS requirements article to verify that your browser version is compatible
• Relaunch your current browser.
• Clear your browser’s cache.
• Switch to an alternate browser.
• As a last resort, reinstall your browser.

Should you still be facing the same issue after performing all these steps, please don't hesitate to get back to us, including the following information:

• A screenshot or screen recording of the error message.
• The device you're using.
• The browser you're using, including its version.
• Your browser's console log.

 

We'll see.

[gazumped 11,841]

You got the boilerplate response.  You need to send a response (if you didn't already) with as much of the requested information as you can reasonably supply to get on to the next stage - I'd suggest sending them a link to this page too,  because if both of us are having this experience,  a lot of others probably are too!