JKPH00 2 Posted May 3 Share Posted May 3 For the last few days I am running into repeated captcha requests when trying to log in on the web. What am I doing wrong? Thanks. Link to comment
Level 5* gazumped 12,066 Posted May 3 Level 5* Share Posted May 3 It's a pain for a short period - I recently had three in a row; I entered my user name, had two captures; then was asked for the password - and had another. However it wasn't a major issue - I stayed logged in after that. I'd guess its the result of increased web security. If you find it intrusive, and don't want to leave a window open somewhere, then feedback or Support are your only options.. Link to comment
JKPH00 2 Posted May 3 Author Share Posted May 3 Hi, Gazumped. I had exactly the same experience as you. I sent a request for help off to tech support. Here is what they replied: Hello there, We're sorry to hear that Evernote is crashing/not loading in your browser. We'd be pleased to provide you with some troubleshooting steps that might help you: Restart your device: Sometimes, a simple restart can resolve errors. Sign out and sign back into your Evernote account. Ensure your browser is up-to-date: Make sure your browser is running the latest version available. Check our OS requirements article to verify that your browser version is compatible Relaunch your current browser. Clear your browser’s cache. Switch to an alternate browser. As a last resort, reinstall your browser. Should you still be facing the same issue after performing all these steps, please don't hesitate to get back to us, including the following information: A screenshot or screen recording of the error message. The device you're using. The browser you're using, including its version. Your browser's console log. We'll see. 1 Link to comment
Level 5* gazumped 12,066 Posted May 3 Level 5* Share Posted May 3 You got the boilerplate response. You need to send a response (if you didn't already) with as much of the requested information as you can reasonably supply to get on to the next stage - I'd suggest sending them a link to this page too, because if both of us are having this experience, a lot of others probably are too! 1 Link to comment
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