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Outlook Calendar Integration not working


Michael34523

Idea

The new outlook calendar integration is at least on my account not working at all. Independent of the client i use to connect outlook (more precisely the office365 account) with EverNote, I always get the "successfully connected" screen after i have confirmed my credential at microsoft. But the calendar is not shown in EverNote and I'm told that there is no connected calendar.

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Outlook 365 agenda not showing in Evernote agenda. This in spite of the a confirmation screen from Microsoft (see attached example)

I request the evernote team to investigate this issue. Since, if this connection would work Evernote becomes central in my workflow.


SmartSelect_20240522_115854_Firefox.jpg

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On 3/22/2024 at 9:36 PM, Michael34523 said:

The new outlook calendar integration is at least on my account not working at all. Independent of the client i use to connect outlook (more precisely the office365 account) with EverNote, I always get the "successfully connected" screen after i have confirmed my credential at microsoft. But the calendar is not shown in EverNote and I'm told that there is no connected calendar.

I have same issue

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I have same Issue , I have checked in M365 admin centre and all permisions for Evernote are approriate 

After connecting and sucessfully signing in to m365 using Entra ID the message is  successful re connection and one can return to browser , but calendar does not connect 

BTW it works well with google calendar and Outlook personal calendar but issue is with M365 

The m365 user account app page says - 

2024-03-26_12-07-46.jpg

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Hello EVENOTE Support!?!?  How about someone respond to this post!?!  

When trying to connect to Microsoft M365 Calendar, it authenticates and says it was successfully - and you can close the browser tab.  However, the Calendar widget does not change.  It continues to ask you to connect a google or Outlook calendar.  

Is it time for me to jump ship??

 

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On 5/22/2024 at 6:03 AM, Aloys55 said:

Outlook 365 agenda not showing in Evernote agenda. This in spite of the a confirmation screen from Microsoft (see attached example)

I request the evernote team to investigate this issue. Since, if this connection would work Evernote becomes central in my workflow.

 

SmartSelect_20240522_115854_Firefox.jpg

I have the same malfunction. I think it is about time that Bending Evernote staff steps in and aknowledge if yes or no they are aware of the situation or if they have a fix for it. Google Workspace and Outlook personal functions but not Outlook 365 business.

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Agreed. Someone from Evernote please respond to this chain.

Below is are the screenshots that follow the In-App Outlook Calendar install instructions which ends with "Error during authentication!" AND the In-App "Help and Learning" instructions for Outlook.

Both methods end with "No apps available to deploy"

This does not rise to the level of support that I expect from Evernote given the cost of the subscription.

EVERNOTE - PLEASE RESPOND.

Evernote Outlook In_App step 1.png

Evernote Outlook In_App step 2.png

Evernote Outlook Help step 1.png

Evernote Outlook Help step 2.png

Evernote Outlook Help step 3.png

Evernote Outlook Help step 4.png

Evernote Outlook Help step 5.png

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Here is the answer I got    

Hello there, thanks for reaching out to Evernote Support. We'd be pleased to help you with your request.

To connect your Office 365 calendar to Evernote, follow these steps:

  1. Add the Calendar Widget to Home

    • Web and Desktop (Mac/Windows): From Home, click the 'Customize' button in the upper right corner. Drag the calendar widget from the right side and drop it into a slot.
    • Mobile (iOS/Android): From Home, tap the 'Customize' button in the upper right corner. Tap the plus icon next to the calendar widget in the 'Available Widgets' section.
  2. Connecting Your Outlook Calendar

    • In the calendar widget, click 'Sign in with Microsoft 365.'
    • Follow the steps to sign in to your Office 365 account. You will be prompted to accept the necessary permissions.
    • After signing in, close the window or tab in your browser, and then return to Evernote.
    • In Evernote, select the calendars you'd like to display in the calendar widget and click 'Done.'

If you encounter an error message at the end of the login procedure, consider these troubleshooting steps:

  • Check Permissions: Ensure that you have accepted all the necessary permissions during the authentication process. Sometimes, not accepting permissions can cause connectivity issues.
  • Clear Cache and Cookies: Try clearing your browser’s cache and cookies, as old data may sometimes interrupt the login flow.
  • Sign In Again: Log out of both Evernote and your Office 365 account. Then, restart your device and try connecting again.
  • Admin Settings: As you mentioned you have admin rights, verify your Office 365 admin settings to ensure there are no restrictions or policies blocking third-party integrations.
  • Update Evernote and Browser: Ensure that both Evernote and your browser are up-to-date. Sometimes, compatibility issues can be resolved by running the latest versions.
  • Check Internet Connection: Make sure you have a stable and strong internet connection as any disruptions can lead to errors during the process.

If the issue persists, you might want to remove any existing third-party connections with Evernote in your Office 365 account settings and then try connecting again.

Here are some troubleshooting suggestions to resolve the error message you received at the end of the login process for your Office 365 calendar:

  1. Incorrect Login Credentials: Ensure that you have entered the correct username and password. Sometimes, the error occurs due to incorrect credentials. Try logging in again with the correct information.

  2. User Account Not Found: Verify that there is an Evernote Teams user or a pending invitation for the email address you are using. If the user account is not found, this could be due to an incorrect setup with the Identity Provider. Ensure that the correct email address is provided in the SAML Assertion.

  3. Missing Subject in Assertion: The Assertion from your company's Identity Provider might not contain a subject. Make sure that the subject is correctly included in the SAML response.

  4. NameID Not Included: The Assertion subject from your company's Identity Provider may not contain a NameID.

  5. Session Expiry: If your session has expired, it may be due to the expiration time of the SAML Assertion being earlier than the current time. Close the window and try again.

  6. Unverified SAML Response: Make sure that the SAML response is correctly signed. Check your SAML response to ensure its signature is valid before attempting to log in again.

 

If you need further assistance, please don't hesitate to reply to this email.

 

--------------------

I still get 

Error during authentication!

I have decided to give Evernote a chance again but they need to test before launching features.

 

 

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On 6/22/2024 at 4:53 AM, vonstael said:

Here is the answer I got    

Hello there, thanks for reaching out to Evernote Support. We'd be pleased to help you with your request.

To connect your Office 365 calendar to Evernote, follow these steps:

  1. Add the Calendar Widget to Home

    • Web and Desktop (Mac/Windows): From Home, click the 'Customize' button in the upper right corner. Drag the calendar widget from the right side and drop it into a slot.
    • Mobile (iOS/Android): From Home, tap the 'Customize' button in the upper right corner. Tap the plus icon next to the calendar widget in the 'Available Widgets' section.
  2. Connecting Your Outlook Calendar

    • In the calendar widget, click 'Sign in with Microsoft 365.'
    • Follow the steps to sign in to your Office 365 account. You will be prompted to accept the necessary permissions.
    • After signing in, close the window or tab in your browser, and then return to Evernote.
    • In Evernote, select the calendars you'd like to display in the calendar widget and click 'Done.'

If you encounter an error message at the end of the login procedure, consider these troubleshooting steps:

  • Check Permissions: Ensure that you have accepted all the necessary permissions during the authentication process. Sometimes, not accepting permissions can cause connectivity issues.
  • Clear Cache and Cookies: Try clearing your browser’s cache and cookies, as old data may sometimes interrupt the login flow.
  • Sign In Again: Log out of both Evernote and your Office 365 account. Then, restart your device and try connecting again.
  • Admin Settings: As you mentioned you have admin rights, verify your Office 365 admin settings to ensure there are no restrictions or policies blocking third-party integrations.
  • Update Evernote and Browser: Ensure that both Evernote and your browser are up-to-date. Sometimes, compatibility issues can be resolved by running the latest versions.
  • Check Internet Connection: Make sure you have a stable and strong internet connection as any disruptions can lead to errors during the process.

If the issue persists, you might want to remove any existing third-party connections with Evernote in your Office 365 account settings and then try connecting again.

Here are some troubleshooting suggestions to resolve the error message you received at the end of the login process for your Office 365 calendar:

  1. Incorrect Login Credentials: Ensure that you have entered the correct username and password. Sometimes, the error occurs due to incorrect credentials. Try logging in again with the correct information.

  2. User Account Not Found: Verify that there is an Evernote Teams user or a pending invitation for the email address you are using. If the user account is not found, this could be due to an incorrect setup with the Identity Provider. Ensure that the correct email address is provided in the SAML Assertion.

  3. Missing Subject in Assertion: The Assertion from your company's Identity Provider might not contain a subject. Make sure that the subject is correctly included in the SAML response.

  4. NameID Not Included: The Assertion subject from your company's Identity Provider may not contain a NameID.

  5. Session Expiry: If your session has expired, it may be due to the expiration time of the SAML Assertion being earlier than the current time. Close the window and try again.

  6. Unverified SAML Response: Make sure that the SAML response is correctly signed. Check your SAML response to ensure its signature is valid before attempting to log in again.

 

If you need further assistance, please don't hesitate to reply to this email.

 

--------------------

I still get 

Error during authentication!

I have decided to give Evernote a chance again but they need to test before launching features.

 

 

Thanks so much!  Having this same issue and this was validating!

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Still getting this issue and I can't even login to file a support request - I can login everywhere else (including here, the app on all platforms, but trying to Get Help and it requires a login to file a ticket and then redirects me to the Evernote Web App.

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