Subscription management is not displaying my subscription status correctly

[surfshark 11]

I resubscribe to Evernote Personal 
But in the account information my subscription status shows an error
Does anyone have similar problems?
Also, I don’t know how to contact customer service

 

[PinkElephant 8,241]

The forum is running on an independent platform. What is important is your status in the account information, and this seems OK.

We see such reports from time to time, regarding the forum badge.

You could try to log out of the forum, close the browser, delete the pages cookies, and then quit the browser.

Open it again, open the forum and log back in.

[surfshark 11]

29 分鐘前, PinkElephant說:

該論壇在獨立平台上運作。重要的是你在帳戶資訊中的狀態，這看起來沒問題。

我們常常會看到這樣的關於論壇徽章的報道。

您可以嘗試退出論壇，關閉瀏覽器，刪除頁面cookie，然後退出瀏覽器。

再次打開，打開論壇並重新登入。

Thank you for your reply. I also tried the method you provided but still got an error.
I want to ask if everyone subscribes to the information page like me.
I would feel more at ease if everyone was the same

In addition, I used to have another Evernote account, and the forum account where I post now was created using my old Evernote account. I then changed the email address of the new Evernote account to the email address of the old account, but this also prevented me from changing the forum account. Delete, it will show no permission

[PinkElephant 8,241]

As said the Forum is driven by an independent provider contracted by EN to run this place. They have their own support and forum:

https://invisioncommunity.com

EN support is here, but expect quite a long reaction time.

https://help.evernote.com/hc/en-us/requests/new

 

[surfshark 11]

12 小時前, PinkElephant說:

As said the Forum is driven by an independent provider contracted by EN to run this place. They have their own support and forum:

https://invisioncommunity.com

EN support is here, but expect quite a long reaction time.

https://help.evernote.com/hc/en-us/requests/new

 

Thank you, I will send an email to contact customer service and wait for them to handle it.

[shadow000 0]

在 2024/3/4 在 AM2點27分, surfshark說:

I resubscribe to Evernote Personal 
But in the account information my subscription status shows an error
Does anyone have similar problems?
Also, I don’t know how to contact customer service

 

Has your problem been solved?
I also encountered the same problem.

[surfshark 11]

11 小時前, shadow000說:

您的問題解決了嗎？
我也遇到了同樣的問題。

This issue is not fixed
I'm still waiting for the official reply #3843832
I'm thinking that this problem may be caused by my new evernote account using the email address of my old account.

[PinkElephant 8,241]

Usually the system prevents a new account being created with the same user as an existing one.

Could be that this explains why you are stuck.

[surfshark 11]

8 小時前, PinkElephant說:

通常，系統會阻止使用與現有帳戶相同的使用者建立新帳戶。

這可能解釋了為什麼你被困住了。

I think so
However, I registered a new Evernote account using a new email address, and then changed the settings back to the old email address, so there should be no confusion.
Because the old evernote account has been deleted
(I created a new evernote account because the notes containing encrypted text in my old account were deleted but they were still searchable)

[PinkElephant 8,241]

Find the mistake:

1 hour ago, surfshark said:

… using a new email address, and then changed the settings back to the old email address …

Opposite to your idea of avoiding confusion, this may have worked as a workaround to register the old mail address. But you see where you are: In the midst of confusion.

Without knowing the details our payment accounts (those in the back office, where they process the subscriptions) seem to be linked with our userIDs. There deleting an account of data will likely NOT remove the account of payments. These need to be kept for years out of legal reasons.

I would change the mail address of the new account to one that has not been used before. Or maybe because the muddle created is already quite deep create a new account from a new mail address.

Or try to sort this out with support.

[surfshark 11]

Return status
Problem has been fixed
Subscription status now displays normally