Please Help with Support Ticket #3828597 - Need Immediate Deactivation of My Account

[hannah.laredo 1]

Hello! I submitted a ticket on Monday 2/5/24; I received a response and then requested for further action to be taken by Evernote Support. I have not heard back from them, and my request is urgent!!! I cannot check the status of my ticket: when I click on the ticket link from the "My Requests" page, it takes me to a blank screen. Is there anyone on this forum who can flag this post or escalate my ticket?

Thanks in advance.

[gazumped 12,077]

Hi.  You control your subscription status - to end payments go to https://www.evernote.com/BillyBillingProfile.action (it's the 'Billing' page of your online account) and check out the very bottom of the page,  just above "Terms of Service".   'Cancel your Evernote subscription' is there - choosing it will downgrade you to Free.

More help here - https://help.evernote.com/hc/en-us/articles/360056549574-Permanently-close-your-Evernote-account

I flagged #3828597,  but Support were running at 10days plus before responses recently,  and they deal in priorities;  you will get a response,  but it may take a while.

[hannah.laredo 1]

Hello @gazumped, thanks for responding and flagging my ticket. We have a teams account, so the provided article doesn't apply. I have already completed the deactivation steps for teams accounts, and I need further action from support so that the end date of our subscription reflects February 2024 (instead of 2025 as currently shown). Thanks also for the information about the wait time. I appreciate your help! ♥