Heman 0 Posted December 21, 2023 Share Posted December 21, 2023 I recently purchased Evernote Monthly Subscription through Apple Store and Evernote constantly keeps logging me out of all devices. Here is the receipt for reference. I am unable to access the subscription page or login into my Windows Desktop App or the Web Client. The upgrade button is still active on the app when it should be upgraded. EvernoteReceipt.pdf Link to comment
Level 5* gazumped 12,076 Posted December 22, 2023 Level 5* Share Posted December 22, 2023 Hi. Subscribed for the first time or upgraded an account and not seeing new features? Check that the payment has been taken. If you subscribed via a third party it may take a day or two for a payment to be received by Evernote. It's always better to pay Evernote.com direct if you can. If the payment has been made, try signing out of the app and back in or restarting the device. Try another device. If necessary uninstall and reinstall the app. If all that fails and you've allowed at least 24 hours for the system to catch up - contact Support More help here - https://help.evernote.com/hc/en-us/articles/209004677 Link to comment
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