Help! My life's work is on an account with an email address that's no longer in use (changed jobs) - how can I access?

[BarleyBarley 0]

I have about a decade of work on an account associated with an email address that is no longer active because I changed my job (I know I should've thought about this before now). I can't seem to contact any support to help me get access to my account that requires access to that deactivated email address to be able to log in. Can someone help me with what options I have?

[gazumped 12,075]

Hi.  I can log in by quoting an email address and password - I don't need to receive a response by email.  Have you used 2FA or forgotten your password?

[Tealord 0]

I have the same issue (am currently logged in on one of my accounts, but I had another account tied to my former work email that I don't have access to anymore). Would love some help with this.

[gazumped 12,075]

On 12/2/2023 at 1:06 PM, Tealord said:

I had another account tied to my former work email

Unless you have 2FA or another security option you should be able to log into the account with the email (or user name) and password.

Then... Change your account login email address