Evernote Windows not downloading notes

[Borsalinno 0]

Hi, I use Evernote Free on Android and Windows 11 (version 10.57.10, up to date at the time I write this). When installing the Windows version, it connects to the account but don't downloading all the notes already saved. I don't understand why. Many errors appear on the logs, like:

05/06/2023 09:35:05
Level:error TopicName:boron:WindowController Origin:Boron
boron:WindowController client:propensityToBuy Error fetching PTB Data from Scores service: Error: Valid value could not be computed. Valid default may not have been set. 

05/06/2023 09:34:43
Level:info TopicName:boron:WindowController Origin:Boron
boron:WindowController ion:client:ClientMain [Unprompted upsell] Tiggered logic to display Unprompted upsell {"currentTime":"2023-06-05T07:34:43.584Z","willBeTriggerdAt":"2023-06-15T07:30:45.000Z"} 

05/06/2023 09:32:18
Level:warn Origin:Conduit
conduit-electron-worker [["Conduit query Note failed with error ","NotFoundError: defaultTaskNotePlaceholderId: Unable to find Note\n    at p (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:2:211358)\n    at async Promise.all (index 0)\n    at async t.GraphQLResolver.getDataInternal (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:2:149327)"]]

05/06/2023 09:11:16
Level:info Origin:Conduit
conduit-electron-worker [["[RTE_SESS].[state-change-Retrying]","{\"noteID\":\"616359d7-a774-8bdf-df52-2d0592c8b228\",\"sessionState\":{\"sessionStatus\":\"Retrying\",\"connectionStatus\":\"disconnected\",\"closeState\":{\"code\":1006,\"reason\":\"\"},\"error\":{\"name\":\"ServiceError\",\"errorType\":\"RTE-server\",\"errorKey\":\"connection-close\",\"errorCode\":1006,\"message\":\"RTE-server: connection-close:1006\",\"stack\":\"ServiceError: RTE-server: connection-close:1006\\n    at I.wsCloseEventToError (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:46:1193267)\\n    at I.wsOnClose (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:46:1194502)\\n    at app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:46:3856633\\n    at Array.forEach (<anonymous>)\\n    at d.emit (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:46:3856621)\\n    at E.t.onclose (app://evernote/boronConduitWorker/586-b32e6e036c30db8e7665.js:46:3866422)\"}}}"]]

 

Evernote.log

[gazumped 12,074]

Hi.  We're mainly other users here,  so logs aren't very useful;  Evernote do have some thoughts on sync issues,  and our best advice is the app is not working as expected is to completely uninstall using Revo Uninstaller free - which gets the bits other uninstallers leave behind - then power your device off and on again and redownload / reinstall from Evernote.com.  Make sure you enter the ID & password correctly,  because some users manage to set up new (and therefore blank) accounts when updating.

Be patient afterward because downloading your database will take some time,  depending on the number of notes and your network connection speed.

Tips for troubleshooting syncing issues