Problems with subscription

[Oleg K 0]

Hello everybody. Do you know how i can reach support by e-mail ? I paid for Personal year plan via i-tunes. Trying to start Evernote - it's asking me to pay again. Can't find any support contact or e-mail.

 

Thanks! 

[gazumped 12,074]

12 hours ago, Oleg K said:

I paid for Personal year plan via i-tunes. Trying to start Evernote - it's asking me to pay again. Can't find any support contact or e-mail.

Hi.  If you contact Evernote they'll tell you that they don't know anything about your payment - better start with iTunes to make sure it went through.  And power your system off / back on again to reset the app - you may find the update has gone through by now.  If you have any problems with Evernote - contact Support.  

https://help.evernote.com/hc/requests/new