Lost data associated with defunct email address

[Roger Hyams 2]

Dear All,

I'm a newcomer to the forums, so hello.

A friend has asked me to help with this problem: an old Evernote account that is now inaccessible because it's associated with a defunct email address.  Here's what happened:

She updated Evernote to the latest version.  The older version was associated with an email address that is now cancelled.  So she now has an Evernote account, but the old one (with all its data) has disappeared.

Is it possible to retrieve this data?

Your help would be much appreciated.

Happy New Year,

R.

[gazumped 12,072]

Hi.  If your friend can remember the user name / email address and the password,  they should be able to log into the account unless it has been deactivated*.  All data should still be there.  If they have forgotten the login details and no longer have access to the original address,  your friend should contact Support**.

* Reactivate your Evernote account

** These Forums are mainly user 2 user - subscribers can raise support queries here -  https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client).

 

[Roger Hyams 2]

Dear gazumped,

Many thanks for this swift and helpful reply.  We'll follow your advice, and I'll post results!

Thank you again.

 

 

[Roger Hyams 2]

Dear gazumped,

Thanks again for your help.  My friend has now managed to gain access to her old account.  We both appreciate your help very much.

R.