vikramvi 0 Posted September 27, 2021 Share Posted September 27, 2021 - I login to evernote with google auth and it's successful - When I clicked on note from favourites; it's not showing note content but error message follow Link to comment
Level 5 PinkElephant 8,785 Posted September 28, 2021 Level 5 Share Posted September 28, 2021 Is this happening only in one client ? On which type of platform ? Link to comment
vikramvi 0 Posted September 28, 2021 Author Share Posted September 28, 2021 It happens on latest Chrome browser running on latest Mac OS version. If you see screenshot, it's clearly backend issue. Some API is not working as expected. I never had such problem with google drive; evernote needs to have some system in place to make sure users has got access to their data every time Link to comment
Level 5 PinkElephant 8,785 Posted September 28, 2021 Level 5 Share Posted September 28, 2021 Here you can contact other users, like me. If you want to contact EN, issue a support ticket. My workaround would be to use another browser. Maybe give Safari 15 a try, I like it. Link to comment
vikramvi 0 Posted September 28, 2021 Author Share Posted September 28, 2021 Can you please clarify how to raise "support ticket" ? I couldn't find link to it Link to comment
Level 5 PinkElephant 8,785 Posted September 28, 2021 Level 5 Share Posted September 28, 2021 https://help.evernote.com/hc/en-us/requests/new Subscribers only ... Link to comment
vikramvi 0 Posted September 28, 2021 Author Share Posted September 28, 2021 Sorry I didn't understand "Subscribers only.." part, what do you mean ? Link to comment
Level 5 PinkElephant 8,785 Posted September 28, 2021 Level 5 Share Posted September 28, 2021 It was just a remark, because I can't see if you are on the Free account, or paying a fee to use EN. Personal support is only available for users who pay for the use of EN. Link to comment
vikramvi 0 Posted September 29, 2021 Author Share Posted September 29, 2021 I'm not paying fee to use EN but compared to Google drive for which I don't pay fee as well it's 24 * 7 accessible , I was shocked that it's not the case with EN. Losing data is a nightmare Link to comment
Level 5 PinkElephant 8,785 Posted September 29, 2021 Level 5 Share Posted September 29, 2021 1) Availability of EN is in general very high. It runs on servers hosted by Google … 2) Your data is dry and safe on the EN servers. Don’t see what loosing data means in this context. You have an access problem. 3) If you prefer Google Drive, go ahead. Link to comment
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