my account is lost.

[Robert Day 0]

Last week I went to my Evernote on my desktop and got a notice that Evernote was working on maintenance and I would not be able to sync until done.  It hen asked me for my email and password, which never happens, and then it created a new basic account for me.  I can not access my premium account I have have for 4+ years and the 3700+ notes in my account.  In order to get support I had to upgrade the new basic account to premium which I did today.  I need some help to get my old account and all of my notes back.

 

[Robert Day 0]

Anyone at Evernote that can help with this?  Tell me how to get some support please!!

[DTLow 5,737]

On 12/15/2020 at 9:48 AM, Robert Day said:

and then it created a new basic account for me. 

Bypass the desktop, and use Evernote Web (www.evernote.com)

Make sure you're using the correct userid/password
It seems like you accidentally created a new account

[Robert Day 0]

I have tried that and it goes to the new account not the old account.  I "accidently" created a new one because it asked me to log in and then it created the account.  I still have the forwarding email to my original account and if I forward something to it it does not go into the "new" account.  I cant even get to support with the "new" account.

 

[Robert Day 0]

When I log in I can not find support anywhere in the program.  Any ideas how to get a support ticket in to someone.

[DTLow 5,737]

1 hour ago, Robert Day said:

When I log in I can not find support anywhere in the program.  Any ideas how to get a support ticket in to someone.

https://www.evernote.com/SupportLogin.action

[DTLow 5,737]

1 hour ago, Robert Day said:

I have tried that and it goes to the new account not the old account.  I "accidently" created a new one because it asked me to log in and then it created the account.  I still have the forwarding email to my original account and if I forward something to it it does not go into the "new" account.  I cant even get to support with the "new" account.

Log out of the new account    
Log in with the account/password of the old account

[Robert Day 0]

When I go to the support log in it keeps taking me in circles.  When I click on Support Ticket it takes me back to the same place.  When it created the new account for me it was with the old password and email address.