After Update to v10.4.3, PDF, JPG, PNG and thumb nails not showing on desktop app

[euk 2]

On Mac Catalina.  After upgrade to Evernote V 10.4.3 , on my desktop application PDFs are not shown ("couldn't display this PDF file"). Also, thumbnails are not shown, JPG and PNG are not shown ("image could not be rendered properly"). 

I can see them in the browser application, and on my android phone. Things were fine until the update 2 days ago.

I uninstalled and reinstalled, doesn't make a difference. This applies to ALL the files with these formats, rendering Evernote basically useless.  Since I do not have premium, I can't send a ticket.

 

[Bluegal6 0]

I'm having the same issue. Also, no widget and having to login wirh no thumbprint. 

[goldfilm 19]

Same here. Mac with Big Sur and Evernote 10.4.4. Any photo I add to the document is shown in the card view as a gray icon, not as a real thumbnail with the image.

[RonC 4]

I'm still in Mojave, but am also no longer getting thumbnails, just the default gray generic document icon.

[euk 2]

On 11/26/2020 at 8:03 PM, euk said:

On Mac Catalina.  After upgrade to Evernote V 10.4.3 , on my desktop application PDFs are not shown ("couldn't display this PDF file"). Also, thumbnails are not shown, JPG and PNG are not shown ("image could not be rendered properly"). 

I can see them in the browser application, and on my android phone. Things were fine until the update 2 days ago.

I uninstalled and reinstalled, doesn't make a difference. This applies to ALL the files with these formats, rendering Evernote basically useless.  Since I do not have premium, I can't send a ticket.

 

Update: Running Evernote 10.4.4 now and most issues are resolved

[jsfchiu68 2]

I am having the same issue.  Have sent feedback and, still have no idea how to regain access to my Note contents, if I’m to even continue using the desktop app...!  SOooooo many MAJOR problems with basic functionality!

Has ANYONE found a work-around???

I’m having to seriously consider another platform.  Joplin is something I’m contemplating.... Anyone have experience with that...?

[Alexandra.darcy 0]

Hi. I have the same problem on the app on an android phone. Ivan hardly access anything! Anyone get an answer?

[Perkins_gilman 0]

Most of my pictures are gone after update. Im only using the android app.

Is there any news about this?

[PinkElephant 8,279]

If you are on Android, why are you posting in the subforum for Mac v10 ?

This is a completely different app (mobile vs. Desktop), and for the Mac the last posting here was in March. A burning issue is not quiet for nearly 5 months, so I assume there is no issue on the Mac since.

On an Android device, try to log out, quit the app and restart the device. Open the app, log back in.

If this does not work, Post again, but please in the Android subforum.