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(Archived) Evernote keeps Crashing after parsing a long list


finnmatti

Idea

Posted

Hey,

after parsing a long List (http://www.nachrichten.de/quellen/) with Pictures in it, Evernote crashed unexpected on me. A restart of the app didn't work. Evernote keeps crashing. I sent in a report but wanted to write about it here also, because this seems like bug to me that maybe more people could be experiencing.

I use(d) Evernote 1.9.0 on Mac OS X Snow Leopard 10.6.3

The Console.app gives not so much valuable info to me, but here is what it says anyway:

http://twitpic.com/1u512r

As I can't seem to Upload anything here: Just ask me if you want to have a look on my crash report and I will send it to you.

Thanks in advance

ryaku

2 replies to this idea

Recommended Posts

Posted

You can open a support inquiry at the bottom of:

http://www.evernote.com/about/contact/support/

We would most likely ask you to rebuild your local Mac database via these instructions:

If you have some important unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following:

Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this:

Quit Evernote.

In the finder, open the "Library" folder in your home directory. (This is in the directory with your name, NOT at the top level of your hard drive.)

Navigate to "Application Support"

Move the "Evernote" directory from that location to a different place (like the desktop)

Start Evernote, provide your username and password again if needed

This will synchronize all of your notes from the service and create a new local database.

*If you do have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes.

Posted

Hello,

this did work. Thank you very much! Next time I will open a support inquiry. :)

ryaku

Archived

This topic is now archived and is closed to further replies.

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