RandyR 3 Posted January 20, 2017 Share Posted January 20, 2017 I get an error when trying to save a shared note. A colleague sent me a URL to a note. I can see the note in my browser (Chrome). When I click on the "Save to Evernote" button, it asks me which notebook I want to save it to and after selecting one and clicking Save, I get an error message: Unable to process your request ???SharedNote.saveNote.unknown??? I have tried this with several different notes and am getting the same error every time. I've searched the internet for the above error message and found nothing relevant. This problem just started today. I've been able to save shared notes in the past without problem or error messages. Link to comment
RandyR 3 Posted January 20, 2017 Author Share Posted January 20, 2017 I just tried saving the note using the Edge browser and Internet Explorer and got the same error message. I also tried saving it on my phone (which apparently doesn't allow saving from the Android App, but I could try to save it using the Android Chrome browser and the Android Internet browser and both of those resulted in the same error message as above. So, I thought it might have something to do with my account. So, I created a new account and tried saving it there which again resulted in the same error message. Hmmm, I thought maybe it has something to do with the message itself. Maybe it was too big. So, I created a very small text message in my regular account and shared the link. I then opened that shared link in Chrome and tried to save it to my newly created (empty) account. And, I still got the same error message: Quote Unable to process your request ???SharedNote.saveNote.unknown??? By the way, I can view the shared note(s) in the browser (Chrome, Edge, IE) just fine. I just can't seem to save them to Evernote. Link to comment
Patrick Justin 0 Posted January 20, 2017 Share Posted January 20, 2017 I'm having the same problem. I've added web clipper and updated all software. Still same problem. Currently experiencing issue on both Chrome and Safari. Running OSX Sierra. Link to comment
RandyR 3 Posted January 21, 2017 Author Share Posted January 21, 2017 Ok, I just had some other colleagues try to save a shared note and they are both getting the same error message. So, I guess this is an error with evernote. I can't believe Evernote hasn't discovered/corrected it yet. Link to comment
Level 5* gazumped 12,067 Posted January 21, 2017 Level 5* Share Posted January 21, 2017 Hi. Have you actually reported it to Evernote yet? This is a mostly user-supported forum - now on a weekend. Evernote may not be aware that this situation has occurred, though I have a couple of shared accounts and can't seem to reproduce your issue. I'd suggest you contact support directly if you can, or message them on Twitter Link to comment
RandyR 3 Posted January 21, 2017 Author Share Posted January 21, 2017 Are you actually trying to save a shared note? I can view them just fine, but when I try to save a shared note, that error occurs. Shared note I did attempt to report it to Evernote, but apparently only paid accounts can submit a ticket. See other thread here I also tweeted @evernotehelps over 8 hours ago and have not received a response. Link to comment
Level 5* gazumped 12,067 Posted January 21, 2017 Level 5* Share Posted January 21, 2017 Doh. Using Evernote Desktop I can save shared notes to my account and my notes to the shared notebook. Retrying with a URL from another account however, I can confirm that this is happening - hitting the Save button generates Unable to process your request ???SharedNote.saveNote.unknown??? ...exactly as you found. Apologies for the false start there. Now all you have to do is attract the right attention - Support are the only people able to access the web details. You might have to wait a little while for a response, but per the lead paragraph above " @evernotehelps is helmed by a crack team out of Austin... " They might be just a tad busy with recent releases, but you should get a response within a day or two. Nudge us again in this thread if you don't hear anything by later next week. Meantime - as you're looking at the note in a browser.. can you use Clipper to grab the content for your note? Link to comment
RandyR 3 Posted January 21, 2017 Author Share Posted January 21, 2017 Thanks for verifying the problem. Is it possible to view a note shared by URL from another account in the desktop app and then save it to my account? If so, how? Link to comment
Level 5* gazumped 12,067 Posted January 21, 2017 Level 5* Share Posted January 21, 2017 6 minutes ago, RandyR said: Is it possible to view a note shared by URL from another account in the desktop app and then save it to my account? No, sorry - The ideal way to share would be for the sharer to set up a notebook and share it with you via Evernote's Work Chat, allowing you permission to Edit the content. If you join that notebook, any notes in it, or any added to it will automatically sync to your account. You can then easily drag and drop notes between both accounts, and create new notes in the shared account. Sharing a note by URL, you're seeing a web page. It can be copied in the same way that web pages can, by way of the Clipper. But Evernote can't show web pages other than by copying or clipping. See also: Share notes and Share notebooks Link to comment
MN032 0 Posted January 21, 2017 Share Posted January 21, 2017 I am experiencing the same problem: Unable to process your request ???SharedNote.saveNote.unknown??? Link to comment
Dave Braun 0 Posted January 21, 2017 Share Posted January 21, 2017 I am having the same problem as all of you. I have reported it twice and it's supposedly been elevated to the technical team. No response since then - it's been 48 hours. I suppose it's a nasty bug? Unfortunately, we have some clients that rely on being able to get this information from us. Link to comment
Doctor7 0 Posted January 21, 2017 Share Posted January 21, 2017 Same error: MacOS, Safari Browser Unable to process your request???SharedNote.saveNote.unknown??? Link to comment
Rob Reinebeck 0 Posted January 21, 2017 Share Posted January 21, 2017 Also happening in IOS Link to comment
kaika 0 Posted January 22, 2017 Share Posted January 22, 2017 Same error: Windows10, Edge, IE, crhome, Firefox... All Browser. Link to comment
Grunetee 0 Posted January 22, 2017 Share Posted January 22, 2017 I have the same error, under Winows and MacOS too... I can't upload the file and can't save it.... "Unable to process your request???SharedNote.saveNote.unknown???" Link to comment
Level 5* gazumped 12,067 Posted January 22, 2017 Level 5* Share Posted January 22, 2017 See the share options in the links above. I'd suggest everyone having this issue should contact support directly if you can, or message them on Twitter - the more feedback Evernote receive, the quicker things might get fixed... Link to comment
evergreen123 0 Posted January 23, 2017 Share Posted January 23, 2017 I've been having same issue for 1 week. Link to comment
evergreen123 0 Posted January 24, 2017 Share Posted January 24, 2017 Actually tweeting to them is totally useless. No one ever responds back from their "help" tweeter account. Link to comment
jim.g 53 Posted January 24, 2017 Share Posted January 24, 2017 1 minute ago, evergreen123 said: Actually tweeting to them is totally useless. No one ever responds back from their "help" tweeter account. I'm not trying to be flippant with this comment, but I'm not really surprised that they aren't responding. I'm sure they're overwhelmed right now with all the new iOS release problems. Link to comment
RandyR 3 Posted January 24, 2017 Author Share Posted January 24, 2017 Finally got a response from their Twitter account: Quote Thanks for reaching out, and thank you for being patient with my response time. We're currently experiencing a higher than normal volume of messages, and I'm doing my best to answer everyone as quickly and as thoroughly as possible! I’ve reached out to our technical team and have verified that they aware of this issue. Although I don't have an ETA of when it will be resolved, I can assure you we're working diligently to fix it! If you'd like, I'd be happy to reach back out when this issue is resolved. Otherwise, please make sure you keep your Evernote always up to date, as we release several stability fixes with every new version. Please let me know of any questions you may have, or if there's anything else I can do to help! Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.