(Archived) Crash on Mac

[cjlanier 0]

Evernote crashes on my Mac (OS X 10.5.8). I've deleted the application and reinstalled, but it still errors out on launch.

I've deleted the Evernote.sql file and can launch the application, but I don't know how to reload my notes with the original times/dates preserved. Most of my notes are in a local database.

Here is the console output from the first time the error occurred, before upgrading:

5/11/10 11:16:05 PM Evernote[117] 6 notes to process

5/11/10 11:16:05 PM Evernote[117] Sync complete.

5/11/10 11:21:06 PM Evernote[117] 6 notes to process

5/11/10 11:21:06 PM Evernote[117] Sync complete.

5/11/10 11:25:09 PM Evernote[117] XML error trying to update search content from html: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x19c53b50 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:09 PM Evernote[117] Failed to parse XHTML: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x19276f00 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:18 PM Evernote[117] XML error trying to update search content from html: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x197f7360 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:18 PM Evernote[117] Failed to parse XHTML: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x19cfa6b0 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:33 PM Evernote[117] XML error trying to update search content from html: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x18588670 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:33 PM Evernote[117] Failed to parse XHTML: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x18588520 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:48 PM Evernote[117] XML error trying to update search content from html: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x19b4f470 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:48 PM Evernote[117] Failed to parse XHTML: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x1928ff00 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:25:57 PM Evernote[117] Using Evernote XHTML

5/11/10 11:25:57 PM Evernote[117] Using Evernote XHTML

5/11/10 11:26:03 PM Evernote[117] XML error trying to update search content from html: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x19a0a110 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:26:03 PM Evernote[117] Failed to parse XHTML: Error Domain=NSXMLParserErrorDomain Code=1 UserInfo=0x18ee57a0 "Line 1: Excessive depth in document: change xmlParserMaxDepth = 1024

"

5/11/10 11:26:15 PM CrashReporter[118] Evernote terminated unexpectedly - preparing report

5/11/10 11:26:14 PM com.apple.launchd[71] ([0x0-0x17017].com.evernote.Evernote[117]) Exited abnormally: Bus error

5/11/10 11:26:15 PM [0x0-0x17017].com.evernote.Evernote 2010-05-11 23:26:15.345 CrashReporter[118] Evernote terminated unexpectedly - preparing report

5/11/10 11:26:28 PM Evernote[10920] Client name: Evernote Mac/62233 (en-US); MacOS/10.5.8;

5/11/10 11:26:30 PM Evernote[10920] WebKit runtime: 531.21.8

5/11/10 11:26:30 PM Evernote[10920] WebCore runtime: 531.21.8

5/11/10 11:26:30 PM Evernote[10920] Safari clipper plugin version is 62229

5/11/10 11:26:33 PM Evernote[10920] 1 notes need thumbnails

5/11/10 11:26:35 PM CrashReporter[10921] Evernote terminated unexpectedly - preparing report

I've sent the crash report to Evernote via the Apple Problem Report dialog that appears after the crash occurs.

Any help appreciated.

Chris

[engberg 89]

It seems that there's a particular note in your account that you either created or edited recently which contains some very complicated markup that is crashing our client when Apple's XML libraries try to process it.

To fix this, we'll need to identify the note, remove it from the web service, empty it from the Trash on the web, and then rebuild your database on your Mac again to remove all references to it.

If you need assistance with this, please open a support inquiry at the bottom of:

http://www.evernote.com/about/contact/support/