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Skich Crashed Upon Startup

skitch crashes startup

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15 replies to this topic

#1 coreylittle

coreylittle

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Posted 07 February 2013 - 05:36 PM

Recently Skitch has started crashing upon startup and will not work at all at the moment.

Here is the error log I get when it crashes:

Process: Skitch [1191]
Path: /Applications/Skitch.app/Contents/MacOS/Skitch
Identifier: com.skitch.skitch
Version: 2.0.4 (262476)
App Item ID: 425955336
App External ID: 13371295
Code Type: X86-64 (Native)
Parent Process: launchd [146]
User ID: 501

Date/Time: 2013-02-07 11:32:38.994 -0600
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Sleep/Wake UUID: 28C9978B-2DBB-4B28-961F-C2CCE72F9AD1

Interval Since Last Report: 141276 sec
Crashes Since Last Report: -12
Per-App Interval Since Last Report: 55 sec
Per-App Crashes Since Last Report: -6
Anonymous UUID: F5B084DC-7DCC-55C7-B387-8C95DFD4DE36

Crashed Thread: 5 Dispatch queue: com.apple.root.default-priority

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive version (-1)'
terminate called throwing an exception
abort() called

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff8b50f0a6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8984a3f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8b50ee7c +[NSException raise:format:] + 204
3 Foundation 0x00007fff86f968ea -[NSKeyedUnarchiver initForReadingWithData:] + 2410
4 Skitch 0x000000010590833c -[ENSyncState initWithContentsOfFile:] + 269
5 Skitch 0x0000000105907bb0 -[ENSyncEngine localSyncState] + 96
6 Skitch 0x0000000105903c3b -[ENSyncEngine _syncStarted] + 117
7 Skitch 0x0000000105907670 __65-[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:]_block_invoke_0 + 26
8 libdispatch.dylib 0x00007fff892acf01 _dispatch_call_block_and_release + 15
9 libdispatch.dylib 0x00007fff892a90b6 _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff892aa1fa _dispatch_worker_thread2 + 304
11 libsystem_c.dylib 0x00007fff8e03ecab _pthread_wqthread + 404
12 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e2ab6c2 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff892ac486 _dispatch_semaphore_wait_slow + 241
2 libxpc.dylib 0x00007fff8fc15e1f xpc_connection_send_message_with_reply_sync + 127
3 com.apple.bsd.ServiceManagement 0x00007fff8bf748c8 _SMLoginItemSetEnabledWithBundle + 184
4 com.apple.bsd.ServiceManagement 0x00007fff8bf74c7f SMLoginItemSetEnabled + 217
5 com.skitch.skitch 0x0000000105845d79 -[AppDelegate_Mac setHelperAppLoginItemEnabled:] + 32
6 libdispatch.dylib 0x00007fff892acf01 _dispatch_call_block_and_release + 15
7 libdispatch.dylib 0x00007fff892a90b6 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff892ae0c8 _dispatch_main_queue_callback_4CF + 275
9 com.apple.CoreFoundation 0x00007fff8b4b10fe __CFRunLoopRun + 1614
10 com.apple.CoreFoundation 0x00007fff8b4b06b2 CFRunLoopRunSpecific + 290
11 com.apple.HIToolbox 0x00007fff83d080a4 RunCurrentEventLoopInMode + 209
12 com.apple.HIToolbox 0x00007fff83d07e42 ReceiveNextEventCommon + 356
13 com.apple.HIToolbox 0x00007fff83d07cd3 BlockUntilNextEventMatchingListInMode + 62
14 com.apple.AppKit 0x00007fff87645613 _DPSNextEvent + 685
15 com.apple.AppKit 0x00007fff87644ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
16 com.apple.AppKit 0x00007fff8763c283 -[NSApplication run] + 517
17 com.apple.AppKit 0x00007fff875e0cb6 NSApplicationMain + 869
18 com.skitch.skitch 0x000000010583e6a2 main + 182
19 com.skitch.skitch 0x000000010583e5e4 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e2add16 kevent + 10
1 libdispatch.dylib 0x00007fff892abdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff892ab9ee _dispatch_mgr_thread + 54

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13

Thread 5 Crashed:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8e2ad212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8e03daf4 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8e081dce abort + 143
3 libc++abi.dylib 0x00007fff8a4baa17 abort_message + 257
4 libc++abi.dylib 0x00007fff8a4b83c6 default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8984a873 _objc_terminate() + 91
6 libc++.1.dylib 0x00007fff8b30c8fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff8984a5de objc_terminate + 9
8 libdispatch.dylib 0x00007fff892a90ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff892aa1fa _dispatch_worker_thread2 + 304
10 libsystem_c.dylib 0x00007fff8e03ecab _pthread_wqthread + 404
11 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13

Thread 5 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000000010a112cd8 rdx: 0x0000000000000000
rdi: 0x000000000000662b rsi: 0x0000000000000006 rbp: 0x000000010a112d00 rsp: 0x000000010a112cd8
r8: 0x00007fff74730278 r9: 0x000000010a112ce0 r10: 0x0000000030000000 r11: 0x0000000000000206
r12: 0x000000010a112e60 r13: 0x00007fff73dcdd48 r14: 0x000000010a113000 r15: 0x000000010a112d40
rip: 0x00007fff8e2ad212 rfl: 0x0000000000000206 cr2: 0x00007fff74729fe8
Logical CPU: 0

Binary Images:
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0x7fff8b861000 - 0x7fff8b874ff7 com.apple.AppContainer (2.0 - 1) <13924FCF-66FC-3CC1-888C-42C22295B2E7> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
0x7fff8b875000 - 0x7fff8b88afff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff8b88b000 - 0x7fff8b925fff com.apple.CoreSymbolication (3.0 - 87) <75F2C0DD-549A-36F6-BD9E-FB40A924344F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x7fff8b926000 - 0x7fff8b934ff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib
0x7fff8b9ee000 - 0x7fff8b9f5fff com.apple.phonenumbers (1.1 - 47) <E6A01FEF-9C6D-3C18-B378-63F4134756E6> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumbers
0x7fff8b9f6000 - 0x7fff8be13fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x7fff8be1f000 - 0x7fff8be24fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8be82000 - 0x7fff8be88fff com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8be89000 - 0x7fff8bf23fff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff8bf24000 - 0x7fff8bf24fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8bf70000 - 0x7fff8bf7bff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8bf93000 - 0x7fff8c011ff7 com.apple.securityfoundation (6.0 - 55115.4) <C5461971-E455-31A6-99B8-AF80C4BC26DD> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff8c01d000 - 0x7fff8c11bfff com.apple.QuickLookUIFramework (4.0 - 555.4) <58EC2F30-0959-3586-A1DD-BDCAF589D2D3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x7fff8c17e000 - 0x7fff8c418ff7 com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8c419000 - 0x7fff8c855fff com.apple.VideoToolbox (1.0 - 926.62) <7D749558-08B6-3F86-A20E-05ECDACE6F17> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8c8e1000 - 0x7fff8c99eff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff8c99f000 - 0x7fff8c9dcfe7 libGLImage.dylib (8.6.1) <7F31DD61-3110-3541-A9BB-035CD1262E50> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8cba3000 - 0x7fff8cbd9fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff8cbda000 - 0x7fff8cbdafff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8cbdb000 - 0x7fff8cd65fff com.apple.WebKit (8536 - 8536.26.14) <7C4D5DE6-7153-3E54-8D4F-BB2E9AE74878> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8cdb7000 - 0x7fff8cde3fff com.apple.quartzfilters (1.8.0 - 1.7.0) <B8DE45D7-1827-3379-A478-1A574A1D11D9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x7fff8cde4000 - 0x7fff8ce23ff7 com.apple.QD (3.42 - 285) <8DF36FCA-C06B-30F4-A631-7BE2FF7E56D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff8ce8c000 - 0x7fff8d285ff7 com.apple.MediaToolbox (1.0 - 926.62) <83BBE53E-29FE-3874-9991-B6D009EADCC5> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff8d2bf000 - 0x7fff8d32ffff com.apple.ISSupport (1.9.8 - 56) <23ED7650-2705-355A-9F11-409A9981AC53> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff8d330000 - 0x7fff8d36cfff com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff8d3af000 - 0x7fff8d3f9ff7 libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8d3fa000 - 0x7fff8d4cdff7 com.apple.DiscRecording (7.0 - 7000.2.4) <49FD2D2F-4F2C-39B6-877B-6E3172577D18> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8d4ce000 - 0x7fff8d4d6ff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8d4d7000 - 0x7fff8d4fffff libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8d52f000 - 0x7fff8dcd7fff com.apple.CoreAUC (6.16.00 - 6.16.00) <B0B4B5B8-6F8F-3221-9128-313E3B8C695D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8dcd8000 - 0x7fff8df7cfff com.apple.CoreImage (8.2.2 - 1.0.1) <930B0B23-DD84-3B0C-B5A9-C09B7068A6F0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff8df7d000 - 0x7fff8df98ff7 com.apple.frameworks.preferencepanes (15.0 - 15.0) <45E922F9-E5F5-3026-90BA-C1F5F8451C9B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x7fff8dfe0000 - 0x7fff8dfe3fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff8dfff000 - 0x7fff8e00bfff libCSync.A.dylib (324.6) <2033247A-CABC-3E20-8498-7367A8F44A08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff8e028000 - 0x7fff8e0f4fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8e0f5000 - 0x7fff8e0f7fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff8e0fc000 - 0x7fff8e282fff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff8e283000 - 0x7fff8e29afff com.apple.GenerationalStorage (1.1 - 132.2) <3F5C87BD-D866-3732-8CB9-D23ED9784D6E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x7fff8e29b000 - 0x7fff8e2b6ff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
0x7fff8e2b7000 - 0x7fff8e2c9ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff8e2ca000 - 0x7fff8e2d4fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff8e2d5000 - 0x7fff8e322fff com.apple.CoreMediaIO (301.0 - 4147) <61E348A5-1F9E-3390-9613-3EACE40DBD8C> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff8e32c000 - 0x7fff8e339fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
0x7fff8e4ec000 - 0x7fff8e538ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff8e5af000 - 0x7fff8e604ff7 libTIFF.dylib (845) <ADCB4683-69EB-318B-8BE7-5FDF38BCADAF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8e63e000 - 0x7fff8e6effff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff8e6f0000 - 0x7fff8e6f3fff com.apple.AppleSystemInfo (2.0 - 2) <BC221376-361F-3F85-B284-DC251D3BB442> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff8e6f4000 - 0x7fff8e814fff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x7fff8e82e000 - 0x7fff8e89bff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8e89c000 - 0x7fff8f855fff com.apple.WebCore (8536 - 8536.26.14) <60029E1A-C1DB-3A1F-8528-4970058D8B3D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x7fff8fa3e000 - 0x7fff8fb8ffff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8fb90000 - 0x7fff8fb94fff libCoreVMClient.dylib (24.4) <55F71158-ADEE-3863-92E9-4772DCEA8E31> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff8fb95000 - 0x7fff8fb99ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8fb9a000 - 0x7fff8fbddff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8fbe2000 - 0x7fff8fc09fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff8fc0a000 - 0x7fff8fc2cff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff8fd09000 - 0x7fff8fe22ff7 com.apple.ImageIO.framework (3.2.0 - 845) <553B9828-A7D9-3AE4-A214-1C33417545FD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8fe23000 - 0x7fff8fe7cfff com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <2CC27836-1E1E-3633-B15C-A3BA1734D092> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1155
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=235.8M resident=165.1M(70%) swapped_out_or_unallocated=70.7M(30%)
Writable regions: Total=67.7M written=7088K(10%) resident=27.1M(40%) swapped_out=0K(0%) unallocated=40.6M(60%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 260K
CG image 164K
CG shared images 1248K
CoreAnimation 1984K
CoreServices 2084K
IOKit 1052K
MALLOC 35.9M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 36K
SQLite page cache 96K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 16.2M
__DATA 26.3M
__IMAGE 528K
__LINKEDIT 57.5M
__TEXT 178.3M
__UNICODE 544K
mapped file 44.4M
shared memory 308K
=========== =======
TOTAL 433.4M

Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: SAMSUNG HN-M101MBB, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x26200000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x26220000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000 / 3
USB Device: Iomega, 0x059b (Iomega Corporation), 0x0370, 0x24140000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

#2 Joe Lopez

Joe Lopez

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 736 posts

Posted 08 February 2013 - 02:36 PM

Thanks for reporting this we'll pass it along.

Can you tell us where you got this version of Skitch? Did you direct download from our site, or get it from the Mac App Store?

Have you tried deleting it and re-download/install?

------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#3 abuabara

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Posted 13 February 2013 - 06:17 AM

I am having the same, in two Macs. One iMac and one MacBook Air. I tried a lot ... delete and reinstall ... change the default browser several times ... reinstall from MAS and site download ... reinstall 2.0.2 from Time Machine ... and also delete a lot of preferences files. Keep crashing ... not working at all. I am back to 1.0.1, unfortunately. I reported to Apple all the times.



#4 Joe Lopez

Joe Lopez

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 736 posts

Posted 13 February 2013 - 02:42 PM

@abuabara - You mentioned 2.0.2, were you getting the error with 2.0.2 or 2.0.4? Or seeing it with both versions? 

 

Did you have more than 1 version of Skitch installed at the same time (including old versions and new versions, MAS and site download, 1.x and 2.x)?

 

What version of OS X are you running?


------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#5 abuabara

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Posted 13 February 2013 - 03:40 PM

Hi Joe. Thanks for your answer.

I was just using 2.0.4 from MAS. I was working fine since ever. Then suddenly started to crash when opening, and never more opened successfully.

So far I tried everything ... including coming back to 2.0.2, tried 2.0.4 from website, changing browser default between Firefox, Chrome and Safari all the times, and deleting preferences. I just had one version installed at a time. The only one still working is 1.0.1. I don't know what could be because it's happening in two Macs, and the second one I use it not so often.

Thank you for any help!!!!

 

Ps. iMac with 10.8.2, iMac 2.66GHz, 4GB ... and MacBook Air 10.8.2, 1.7GHz, 4GB



#6 abuabara

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Posted 26 February 2013 - 08:01 PM

I keep having crashes, impossible to use the software. So sad about it, because I like and need too. In my wife's computer, pretty much the same configuration, it still works well. No idea what else to do. Keep my eye on updates. In my Mac and Macbook Air, crash just after launch. I tried everything. Thanks for some tip!!



#7 abuabara

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Posted 26 February 2013 - 08:08 PM

Does that mean anything to anyone? please, help.

 

Attached Files



#8 Joe Lopez

Joe Lopez

  • Title: Evernote Employee
  • Group: Evernote Employee
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Posted 27 February 2013 - 03:10 PM

That does mean a lot.

 

Do you have any proxy software, or VPN running?


------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#9 abuabara

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Posted 27 February 2013 - 03:42 PM

Hi Joe. Thanks for answering me.

No, no proxy, no VPN. I just have some Chrome extensions, that I already tried to turn it off.

I.e. Ghostery, Collusion, Adblock ...



#10 abuabara

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Posted 01 March 2013 - 05:01 AM

Any news or tips? May I wait for updates? I'd appreciate any advice!!



#11 Joe Lopez

Joe Lopez

  • Title: Evernote Employee
  • Group: Evernote Employee
  • 736 posts

Posted 01 March 2013 - 04:59 PM

We are still investigating. So far we have not been able to duplicate your exact issue. We'll contact you via private message with a few more questions.


------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#12 abuabara

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Posted 01 March 2013 - 05:00 PM

Okdok. Thanks a lot. Still not working ...



#13 abuabara

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Posted 04 March 2013 - 04:00 PM

2.0.5 still crashing for me!! arrrr!!! please, help!!!



#14 Joe Lopez

Joe Lopez

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Posted 04 March 2013 - 09:19 PM

@abuabara - One of our QA Leads should be working with you please let me know if you are not in communication with them.


------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch


#15 abuabara

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Posted 04 March 2013 - 10:18 PM

Hi Joe.

 

Since last week I was talking with J.Cooper, but it was taking too much time. Well, I was looking at my system, and finally could find what was going on!! Few weeks ago, from here: "/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/Plugins", I deleted "Facebook.sharingservice" and "SinaWeibo.sharingservice" because I don't like to have this options with "Share"

 

Everything was normal, only Skitch not working. But I did not make any relation. Now I put facebook on the place, and Skitch is working again!! even without SinaWeibo.

 

Please, share this with your development team!! Glad my Skitch is back!!! thanks a lot for all!!!! hope this post help somebody else in the future!!! best regards!!!

 

I can live with Facebook there!!



#16 Joe Lopez

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  • 736 posts

Posted 05 March 2013 - 07:21 PM

@abuabara - Good to hear. Our QA Leads are very busy these last few days so apologize for the delay in getting back you.

 

Our engineering team have looked at your logs and they are going to log this as a bug and put a fix in place which will prevent the app crashing if these files are missing.


------
Joe
Head of Skitch
Skitch is available for the following clients: Mac, iOS, Android, Windows 8, and Windows 32.
http://evernote.com/skitch






Also tagged with one or more of these keywords: mac, skitch, crashes, startup

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