Internet explorer help requested.

[ajtimm 0]

 I am currently have Evernote on my phone (Driod) and also at work where my internet browser is Firefox. On my home computer my internet browser is IE. I have successfully downloaded Evernote, yet when I highlight an area on an article and right click the option to use Evernote does not show up. Can anyone help me with this?

[jbignert 473]

Sometimes this can happen during updates. Please post what Windows client version you are using.

 

Here are some tips:

1) Make sure the command bar is visible

https://www.evernote.com/shard/s12/sh/1bd7b434-f889-4878-bc66-d25d95328eaf/f1bd95b85f80e742587f7fe3828a58f5

 

2) Make sure Web Clipper is enabled

Internet Explorer > Tools > Manage Add-ons

Find Evernote Web Clipper in the list and make sure it is enabled. 

 

Let me know if any of the above helps.

[ajtimm 0]

Thank you so much for replying jbignert. I am using windows 7. I'm not computer savy, sorry to say, and don't know where to find the command bar. Evernote is not in my Add-ons,

[jbignert 473]

Thanks ajtimm,

The Windows client version number can be found in Evernote > Help > About in the menu system. 

 

The problem is most likely caused by one of 2 things:

 

1) Internet explorer wasn't fully closed when you installed the Evernote client.

To fix this the easiest way is to re-install the Evernote client.

 

2) The installation or update was not done by an administrator on your system.

Some add-ons may be disabled if you install as a non admin.

 

I recommend you submit a support ticket at http://evernote.com/contact/support/ they will walk you through the steps.