(Archived) Checklist items not syncing

[ricardosanx 0]

I have Checklist items in my web client, which are not sync'ing to the Mac client

See http://skitch.com/richardquinn/d248d/evernote

I have tried re-building the local database. It happens on both my Mac clients - latest versions.

Any ideas?

[amakker 0]

I am not able to reproduce this. Could you please look at help->Activity Log and paste a last few lines. This will tell us if there were any issues.

Thank you

[ricardosanx 0]

"Test 11 - from iPhone" - was created in iPhone. It appears fine in web client but only the empty note in Mac client

"Test 12 - From WebClient" - created in web client. Syncs fine in Mac client

See http://skitch.com/richardquinn/d26ek/evernote

I located the error:

2010-09-28 21:57:34 0x50daa0 [ENSyncEngine] INFO: updating note content for note 'Test 11' guid: bb877654-8cc2-4320-8c78-2910b9cb52ae

2010-09-28 21:57:34 0x50daa0 [ENXMLParserWriter] ERROR: Error writing CDATA: -1

2010-09-28 21:57:34 0x50daa0 [ENXMLParserWriter] ERROR: libxml error desc: failed to load external entity "-//W3C//ENTITIES Special for XHTML//EN"

2010-09-28 21:57:34 0x50daa0 [ENMLToXHTMLConverter] ERROR: Parse failed converting ENML to XHTML: Error Domain=Evernote XML Error Code=4 UserInfo=0x17938cd0 "Operation could not be completed. (Evernote XML Error error 4.)"

2010-09-28 21:57:34 0x50daa0 [ENNoteMO] ERROR: Error converting ENML to HTML: Error Domain=Evernote XML Error Code=4 UserInfo=0x17938cd0 "Operation could not be completed. (Evernote XML Error error 4.)"

2010-09-28 21:57:34 0x50daa0 [ENNoteMO] ERROR: note guid: bb877654-8cc2-4320-8c78-2910b9cb52ae

2010-09-28 21:57:34 0x50daa0 [ENNoteMO] ERROR: local id: 0x1d7c2df0

2010-09-28 21:57:34 0x1788b5a0 [ENSyncEngine] INFO: added note 'Test 11' to local store.

[amakker 0]

Thank you for the report - I will file a bug for this issue. One clarification - the Test 11 note created on iphone was a checklist item? How did you create the checklist item on iphone?

[droussel 0]

I have just about the problem but with all new notes created locally, not just checklists ones. They all fail to sync to the server. Here is an excerpt from the logs:

2011-01-19 08:30:35 0x19b24e70 [ENSyncEngine] INFO: Syncing note 'blabla' [(null)]

2011-01-19 08:30:35 0x19b24e70 [ENXMLParserWriter] ERROR: Failed to parse, libxml error: -1

2011-01-19 08:30:35 0x19b24e70 [ENXMLParserWriter] ERROR: libxml error desc: failed to load external entity "/var/folders/lz/lzqmSR3WGRCRd6pB5-8lR++++TI/-Tmp-/565E66CE-4963-493D-8C04-759BFFA1A3F8"

2011-01-19 08:30:35 0x19b24e70 [ENXHTMLToENMLConverter] ERROR: Parse failed converting XHTML to ENML: Error Domain=Evernote XML Error Code=4 UserInfo=0x18d408f0 "The operation couldn’t be completed. (Evernote XML Error error 4.)"

2011-01-19 08:30:35 0x19b24e70 [ENNoteMO] ERROR: Error converting xhtml to enml for note 'blabla' guid '(null)': Error Domain=Evernote XML Error Code=4 UserInfo=0x18d408f0 "The operation couldn’t be completed. (Evernote XML Error error 4.)"

2011-01-19 08:30:35 0x19b24e70 [ENXMLParserWriter] ERROR: Failed to parse, libxml error: -1

2011-01-19 08:30:35 0x19b24e70 [ENXMLParserWriter] ERROR: libxml error desc: failed to load external entity "/var/folders/lz/lzqmSR3WGRCRd6pB5-8lR++++TI/-Tmp-/EE6E4A1D-256F-4AA4-99CA-056FC8D9AAA8"

2011-01-19 08:30:35 0x19b24e70 [ENXHTMLToENMLConverter] ERROR: Parse failed converting XHTML to ENML: Error Domain=Evernote XML Error Code=4 UserInfo=0x18d64670 "The operation couldn’t be completed. (Evernote XML Error error 4.)"

2011-01-19 08:30:35 0x19b24e70 [ENNoteMO] ERROR: Error converting xhtml to enml for note 'blabla' guid '(null)': Error Domain=Evernote XML Error Code=4 UserInfo=0x18d64670 "The operation couldn’t be completed. (Evernote XML Error error 4.)"

2011-01-19 08:30:35 0x19b24e70 [ENSyncEngine] ERROR: Unable to send new note 'blabla' to server. The content is not set.

[droussel 0]

Finally been able to fix the issue.

I had installed the envjs RubyGem and the ***** replaces the /usr/bin/tidy executable with another one which apparently isn't compatible. I uninstalled the gem, making sure to also remove the bad /usr/bin/tidy file and copied one over from another Mac and now everything works fine.

If Evernote devs read this, the tidy app is really small, you should just bundle it inside your Evernote package and be done with this problem.

Daniel

[engberg 89]

Thanks for following up. We do plan to remove the dependency on the OS 'tidy' (as well as a similar problem with libz), although this behavior by the Ruby software is absolutely incorrect. They should never silently replace a functional operating system component with a completely broken one in the same location.

But it's obviously better for us to work around other people's broken software than to have frustrated users getting stuck!